SoftGuide > Functions / Modules Designation > Internet telephony

Internet telephony

What is meant by Internet telephony?

"Internet telephony" refers to a technology that enables making phone calls over the internet rather than traditional telephone networks.

Typical features of software in the field of internet telephony may include:

  1. Making and receiving calls: The software allows users to make and receive calls over the internet, both to other users of the same software and to traditional landline or mobile phones.

  2. Video calls: Ability to conduct video calls alongside voice calls to enable visual communication.

  3. Call forwarding: Functionality to forward calls to other numbers or users when a user is unavailable or certain conditions are met.

  4. Voicemail: Ability for users to leave voice messages from callers when a call is not answered or when the user is offline.

  5. Conference calling: Functionality to set up and participate in conference calls with multiple participants simultaneously.

  6. Call list and history: Recording and displaying calls in a list, as well as accessing call history for later reference or review.

  7. Contact management: Managing contacts within the software to quickly make calls or send messages.

The function / module Internet telephony belongs to:

CTI

Software solutions with function or module Internet telephony:

authensis ACHAT
Dialfire - Outbound Callcenter Software
Cloud ACD
FreePBX