SoftGuide > Functions / Modules Designation > Customer history
Customer history

Customer history

What is meant by Customer history?

The "customer history" refers to a chronological record of all interactions and transactions a customer has had with a company over time. This information typically includes contact details, purchase history, support requests, complaints, returns, feedback, and any other relevant activities the customer has engaged in with the company. Customer history is a valuable tool for businesses to better understand their customers' behavior and needs and provide personalized services or offers.

Typical functions of software in the "customer history" area include:

  1. Centralized database: The software provides a centralized database where all customer interactions and transactions are stored and organized.

  2. Chronological recording: The software records all activities of a customer in chronological order to ensure a complete history of their interactions with the company.

  3. Data linkage: The software links data from various sources such as sales, marketing, customer service, and support to create a comprehensive customer history.

  4. Customer profiles: The software creates individual customer profiles that summarize key information and activities of a customer.

  5. Search and filter functions: Users can search for specific customers or filter customers based on various criteria to quickly find relevant information.

  6. Analysis and reporting: The software provides tools for analyzing customer history and generating reports on customer behavior to gain insights into trends, preferences, and needs.

  7. Automation of actions: Based on customer history, the software can trigger automated actions such as sending personalized marketing emails or assigning support tickets to specific agents.

  8. Privacy and security: The software ensures the security and privacy of customer information in accordance with applicable privacy laws and policies.

 

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The function / module Customer history belongs to:

Order management

CRM

Software solutions with function or module Customer history:

ClubDesk
ClubDesk
 
 
 
 
 
 
With the ClubDesk online club software, you can guide your club well into the future.
REMIRA POS
 
 
 
 
 
 
A proven system with international appeal and success
CAS genesisWorld
CAS genesisWorld
 
 
 
 
 
 
The flexible, complete CRM system for all areas of your company
CSB-System | ERP Industry Solution Chemistry
Specialised complete IT solution for the chemical, paint and coatings industry
CSB-System | ERP Industry Solution Pharma
Specialized complete IT solution for the pharmaceutical industry
Microsoft Dynamics 365
 
 
 
 
 
 
MICROSOFT DYNAMICS 365 - the next generation of CRM and ERP applications
Sta*Ware Business Navigator®
Project-oriented business software in one package - ERP-CRM-HRM-PMS-DMS-ECM-BA-BPM-QM
CSB-System | ERP industry solution for the food industry
Industry software for the entire food industry and food trade
audius:Software & Consulting for IT, software and consulting companies
Industry solution IT, software and consulting companies.
Weilgut CRM Manager
 
 
 
 
 
 
CRM Manager for company-wide customer management
Show all 85 programs with Customer history