SoftGuide > Functions / Modules Designation > Customer experience management
Customer experience management

Customer experience management

What is meant by Customer experience management?

The term "Customer Experience Management" (CEM or CXM) refers to the systematic design and optimization of all interactions a customer has with a company to ensure a consistently positive experience. The goal is to maximize customer satisfaction and strengthen customer loyalty by analyzing and improving all touchpoints along the customer journey.

Typical software functions in the area of "Customer Experience Management":

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The function / module Customer experience management belongs to:

CRM

Software solutions with function or module Customer experience management:

audius:CRM – the cross-functional standard software
Best practice for more efficiency in business life
SALES ASSISTANT (MR.KNOW)
Your digital sales representative and consultant
deLUXE-ERP
 
 
 
 
 
 
ERP | CRM | PIM | Merchandise Management | Business Intelligence - complete solution
ProMode
ProMode
 
 
 
 
 
 
ERP / Enterprice Ressource Planning System / Merchandise management system
ClubDesk
ClubDesk
 
 
 
 
 
 
With the ClubDesk online club software, you can guide your club well into the future.
audius:RealEstate
audius:RealEstate
 
 
 
 
 
 
Component for real estate development, sales and management
SECURITY ASSISTANT (MR.KNOW)
Workflows on the topics of ISMS, cybersecurity and NIS2
audius:Finance for financial service providers
Industry solution for financial service providers
audius:Software & Consulting for IT, software and consulting companies
Industry solution IT, software and consulting companies.