"Contactless delivery" refers to the process of delivering goods or services without direct physical contact between the delivery person and the recipient. This approach became particularly popular during the COVID-19 pandemic to reduce the spread of the virus.
Typical functions of software in the field of contactless delivery could include:
Delivery tracking: Customers should be able to track the progress of their delivery in real-time to know the exact arrival time.
Notifications: Automated notifications via email, SMS, or app to inform customers about the status of their delivery, including arrival time windows or any potential delays.
Contactless delivery options: The ability for customers to provide specific instructions for contactless delivery, such as leaving the package at a designated location or avoiding ringing the doorbell.
Digital signature or confirmation: Instead of a physical signature, customers can provide digital confirmations to acknowledge receipt of their delivery.