The term "contactless delivery" refers to the handover of goods or shipments without the need for physical interaction between the delivery person and the recipient. This method gained prominence during the COVID-19 pandemic but remains a key element of safe, efficient, and automated logistics processes. The primary goal is to protect the health and safety of all parties while ensuring seamless and verifiable deliveries.
Digital Proof of Delivery: Electronic recording of delivery time, location, and optionally a photo as documentation.
GPS Tracking & Geofencing: Real-time tracking of the delivery vehicle and automatic notifications when entering the delivery area.
Notification Features: Automated SMS, email, or app push messages to announce and confirm delivery.
Mobile Delivery Management: Apps or mobile interfaces for couriers to manage and document deliveries paperlessly.
Contactless Acknowledgement: Confirmation via photo, QR code scan, one-time PIN, or GPS location instead of signature.
Time Window Management: Planning and assignment of specific time slots for delivery in coordination with the recipient.
ERP/Logistics System Integration: Automatic synchronization with inventory, route planning, and warehouse management systems.
Security and Data Privacy Functions: GDPR-compliant processing of sensitive delivery and recipient data.
A parcel service leaves a package at an agreed location and documents it with a photo via the delivery app.
A grocery supplier notifies the customer via app, places the order at the doorstep, and confirms delivery with a GPS timestamp.
A company uses contactless deliveries to automated lockers, where recipients retrieve packages using a PIN or QR code.
A B2B supplier delivers spare parts to a workshop, automatically logs the drop-off in the ERP system, and informs the warehouse manager via push notification.