What is meant by Consideration of priority customers?
The term "Consideration of Priority Customers" refers to the preferential treatment of certain customers in business processes due to their strategic importance to the company. This prioritization allows for special consideration of important customers and gives them a higher priority.
Typical software functions in the area of "Consideration of Priority Customers":
- Customer Segmentation: Categorization of customers into different priority levels based on defined criteria
- Automatic Prioritization: Prioritized processing of orders or requests from priority customers
- Customizable Service Levels: Establishment of different service standards for various customer groups.
- Real-time Notifications: Automatic alerts for activities of priority customers
- Customer-specific Dashboards: Clear presentation of important key figures and activities for priority customers
- Prioritized Resource Allocation: Preferential allocation of resources or time slots for priority customers
Examples of "Consideration of Priority Customers":
- Shortened delivery times for VIP customers
- Exclusive product previews for premium customers
- Preferential appointment scheduling for regular customers
- Individual pricing for major customers
- Dedicated account managers for top accounts
- Prioritized handling of support requests from important customers