SoftGuide > Functions / Modules Designation > Complaints
Complaints

Complaints

What is meant by Complaints?

The term "complaints" refers to feedback or claims made by customers or users expressing dissatisfaction with a product, service, or experience. Complaints are an important part of customer relationship management, as they give companies the opportunity to address issues, make improvements, and enhance customer satisfaction.

Typical software functions in the area of "complaints":

  1. Complaint Recording: Automated input and categorization of customer complaints into a central system.

  2. Complaint Management: Managing and tracking the status of complaints from recording to resolution.

  3. Task Assignment: Automatic or manual assignment of complaints to the appropriate employees or departments.

  4. Response and Escalation Management: Options for quick processing of complaints and escalation in urgent cases.

  5. Reporting: Creating reports and statistics on received complaints, their causes, and resolution status.

  6. Feedback Analysis: Analyzing the complaints received to identify trends and recurring issues.

  7. CRM Integration: Linking complaints with customer contacts and history to enable better tracking and resolution.

  8. Archiving: Long-term storage of complaints and their resolution for future audits or analyses.

 

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The function / module Complaints belongs to:

Complaints

Escalation management

Software solutions with function or module Complaints:

Sta*Ware Business Navigator®
Project-oriented business software in one package - ERP-CRM-HRM-PMS-DMS-ECM-BA-BPM-QM
CWA SmartProcess
CWA SmartProcess
 
 
 
 
 
 
Complaint Management Software
DOCUframe
DOCUframe
 
 
 
 
 
 
Document management, CRM, archiving, communication, workflow
audius:Energy for power engineering companies
Solution for sale, customer service, planning, installation of power generation products
eTermin
eTermin
 
 
 
 
 
 
Appointment calendar & scheduler for gym, doctor's office, restaurant or consultation
Improve QM-Software
Improve QM-Software
 
 
 
 
 
 
Quality Management Software, CAQ and QM Solution, Risk Management
deLUXE-ERP
deLUXE-ERP
 
 
 
 
 
 
ERP | CRM | PIM | Merchandise Management | Business Intelligence - complete solution
PROJEKTA
 
 
 
 
 
 
Project Software - ERP for Service Providers
Weilgut CRM Manager
 
 
 
 
 
 
CRM Manager for company-wide customer management
Show all 31 programs with Complaints