SoftGuide > Functions / Modules Designation > Complaints
Complaints

Complaints

What is meant by Complaints?

The term "complaints" refers to feedback or claims made by customers or users expressing dissatisfaction with a product, service, or experience. Complaints are an important part of customer relationship management, as they give companies the opportunity to address issues, make improvements, and enhance customer satisfaction.

Typical software functions in the area of "complaints":

  1. Complaint Recording: Automated input and categorization of customer complaints into a central system.

  2. Complaint Management: Managing and tracking the status of complaints from recording to resolution.

  3. Task Assignment: Automatic or manual assignment of complaints to the appropriate employees or departments.

  4. Response and Escalation Management: Options for quick processing of complaints and escalation in urgent cases.

  5. Reporting: Creating reports and statistics on received complaints, their causes, and resolution status.

  6. Feedback Analysis: Analyzing the complaints received to identify trends and recurring issues.

  7. CRM Integration: Linking complaints with customer contacts and history to enable better tracking and resolution.

  8. Archiving: Long-term storage of complaints and their resolution for future audits or analyses.

 

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The function / module Complaints belongs to:

Complaints

Escalation management

Software solutions with function or module Complaints:

ERP twyz.enterprise
ERP twyz.enterprise
 
 
 
 
 
 
WaWi, CRM, HR und Projekte - 100 % webbasiert.
MService
MService
 
 
 
 
 
 
All-In-One-Software
DOCUframe
DOCUframe
 
 
 
 
 
 
Document management, CRM, archiving, communication, workflow
WEST System©
WEST System©
 
 
 
 
 
 
WEST System© as an integrated complete system for services, industry and trade
CAS IT Services
CAS IT Services
 
 
 
 
 
 
Complete CRM solution for acquisition, consulting, project planning, support and software
Improve QM-Software
Improve QM-Software
 
 
 
 
 
 
Quality Management Software, CAQ and QM Solution, Risk Management
audius:Finance for financial service providers
Industry solution for financial service providers
SERVICE ASSISTANT (MR.KNOW)
Your digital employee in service management
orgavision
orgavision
 
 
 
 
 
 
Software for quality management, company organization and IMS
EcholoN Service Management Suite
EcholoN - holistic service management
Show all 32 programs with Complaints