SoftGuide > Functions / Modules Designation > Complaints
Complaints

Complaints

What is meant by Complaints?

The term "complaints" refers to feedback or claims made by customers or users expressing dissatisfaction with a product, service, or experience. Complaints are an important part of customer relationship management, as they give companies the opportunity to address issues, make improvements, and enhance customer satisfaction.

Typical software functions in the area of "complaints":

  1. Complaint Recording: Automated input and categorization of customer complaints into a central system.

  2. Complaint Management: Managing and tracking the status of complaints from recording to resolution.

  3. Task Assignment: Automatic or manual assignment of complaints to the appropriate employees or departments.

  4. Response and Escalation Management: Options for quick processing of complaints and escalation in urgent cases.

  5. Reporting: Creating reports and statistics on received complaints, their causes, and resolution status.

  6. Feedback Analysis: Analyzing the complaints received to identify trends and recurring issues.

  7. CRM Integration: Linking complaints with customer contacts and history to enable better tracking and resolution.

  8. Archiving: Long-term storage of complaints and their resolution for future audits or analyses.

 

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The function / module Complaints belongs to:

Complaints

Escalation management

Software solutions with function or module Complaints:

EcholoN Service Management Suite
EcholoN - holistic service management
audius:Finance for financial service providers
Industry solution for financial service providers
CWA SmartProcess
CWA SmartProcess
 
 
 
 
 
 
Complaint Management Software
eTermin
eTermin
 
 
 
 
 
 
Appointment calendar & scheduler for gym, doctor's office, restaurant or consultation
TOPIX CRM
TOPIX CRM
 
 
 
 
 
 
The CRM for successful selling
SALES ASSISTANT (MR.KNOW)
Your digital sales representative and consultant
TOPIX ERP
TOPIX ERP
 
 
 
 
 
 
A powerful ERP with integrated CRM
CAS netWorks
CAS netWorks
 
 
 
 
 
 
Strong CRM for clubs & associations
Weilgut CRM Manager
 
 
 
 
 
 
CRM Manager for company-wide customer management
PROJEKT PRO
PROJEKT PRO
 
 
 
 
 
 
Integrated overall solution for controlling, project and office organization and managemen
Show all 31 programs with Complaints