What is meant by Communication tools?

The term "communication tools" refers to all instruments, technologies, or platforms used to transmit information and exchange messages between people or systems. In business software, communication tools include both internal and external channels that enable interaction between employees, teams, customers, or partners. The primary goal is to facilitate collaboration, improve information flow, and ensure fast, traceable communication.

Typical software functions in the area of "communication tools":

Live Chat: Real-time text communication between employees or with customers via websites and portals.
Email Integration: Sending and receiving emails directly through the software – including automated replies and templates.
Video Conferencing: Integration of tools for virtual meetings with audio, video, and screen sharing capabilities.
Notifications & Alerts: Automated, context-specific messages triggered by specific events or tasks.
Comment Function: Direct communication within the context of documents, tasks, or projects.
Intranet/Employee Portal: Platform for internal communication, announcements, and information sharing across the company.
Mobile Messaging: Integration of messaging functions for mobile devices, e.g., for field service or remote teams.
VoIP Telephony: Voice communication over the Internet directly from within the application.
Chatbots: Automated communication solutions for handling simple inquiries in customer service or internal support.

Examples of "communication tools":

A customer support team uses live chat to advise website visitors in real time.
A project team adds comments directly in a task management software to clarify responsibilities.
An executive uses an employee portal to send important messages to the staff.
A field service representative makes VoIP calls to clients directly from the CRM system.
A marketing team holds regular video conferences using the integrated meeting function of their collaboration software.