What is meant by Case management?
"Case management" refers to the management and organization of individual cases or tasks within a defined process flow. This can be applied in various fields such as healthcare, legal, social work, or customer service.
Typical functions of software in the "case management" domain include:
- capturing and storing case information such as case number, parties involved, key dates, and activities
- tracking the progress of a case
- assigning tasks and responsibilities to staff
- generating reports and analyses on case activities and outcomes
- integration with other systems for efficient data management and communication
