SoftGuide > Functions / Modules Designation > Case Allocation

Case Allocation

What is meant by Case Allocation?

"Case Assignment" refers to the process of forwarding a specific case, request, or ticket to a designated person or department within an organization. The aim of case assignment is to ensure that the case is handled by the most qualified individual or team to provide an efficient and effective resolution. This process is crucial in areas such as customer service, support, and project management.

Typical software functions in the area of "Case Assignment":

  1. Automatic Assignment:

    • Automatic routing of cases to the responsible employees or departments based on predefined rules or criteria.
    • Use of algorithms to optimize assignments, such as based on availability, expertise, or priority.

  2. Manual Assignment:

    • Option for manual assignment of cases by administrators or team leaders.
    • Adjustments of assignments as needed according to current priorities.

  3. Notifications:

    • Automatic notifications to the assigned person or department about new or updated cases.
    • Reminders and escalations for overdue or urgent requests.

  4. Resource Allocation:

    • Allocation of resources, such as additional team members or special tools, based on the case’s requirements.
    • Management of workload and capacities within the team.

 

The function / module Case Allocation belongs to:

Healthcare and medicine

anamnesis
Attendance management
Auxiliary means management
Bed management
Care management
Care planning
Case Allocation
Case Creation
Case History
Case management
Case Tracking
Clinic Information System
Data transmission according to § 301
Electronic patient record
Food Management
Health insurance management
HIPAA Compliant
Imaging and radiography
Journal function
Laboratory instruments
Laboratory management
Limit value management
Medical billing
Medical transport management
Medication management
Medication management
Method management
Nutrition management
Occupancy plan
Outpatient management
Patient management
Patient records
Physician management
Point-of-care testing
Practice management
Prescription management
Recall management
Resident survey
Sample management
Sick leave tracking
SOAP notes
Sterile goods management
Test panels
Therapy planning
Transfer function
Treatment history
Treatment planning
Vaccination management
Waiting room
Ward management
Wound documentation