"Caller profiles" are databases or profiles containing information about incoming calls. These profiles may include information such as the caller's name, phone number, call history, previous interactions, and other relevant details.
Typical functions of software in the "Caller profiles" area could include:
Automatic Identification: Automatic capture and display of caller information based on the incoming phone number.
Linking with Contacts: Integration with existing contact lists or CRM systems to match callers with existing contacts and display additional information.
Call History: Displaying the caller's past calls, including date, time, and duration of calls.
Notes and Tags: Ability for users to add notes or tags to caller profiles to store important information or label the call.
Custom Fields: Flexibility to add custom fields or information to caller profiles according to specific business requirements.
Caller Recognition: Integration with caller recognition services that provide additional information about the caller, such as social profiles or company details.
Filtering and Search Functions: Ability to filter or search caller profiles based on various criteria to quickly find specific calls or information.