What is meant by Caller identification?
The term "caller identification" refers to technologies and procedures used to recognize and verify the identity of a caller. This can be done by checking the phone number, matching it with a database, or using additional security measures such as biometric authentication. The goal of caller identification is to identify the caller to minimize security risks, offer personalized services, or prevent fraud.
Typical software functions in the area of "caller identification":
- Number Recognition: Automatic identification of the caller's phone number and matching it with an internal or external database.
- Contact Matching: Comparing the incoming number with stored contacts to identify and display the caller.
- Biometric Authentication: Using biometric data such as voice or fingerprint recognition to verify the caller's identity.
- Call Logging: Recording and archiving call data for later review and analysis.
- Security Checks: Implementing additional security measures such as verification questions or authentication codes to confirm the caller's identity.
- Notifications: Automated notifications when identifying unknown or potentially suspicious callers.
- Integration with CRM Systems: Linking caller identification data with customer relationship management systems for improved customer service.
- Customizable Identification Rules: Configuring rules to adjust identification criteria based on different types of calls or security requirements.
- Reporting: Generating reports on caller identification processes for analysis and enhancement of security measures.