SoftGuide > Functions / Modules Designation > Caller ID logging

Caller ID logging

What is meant by Caller ID logging?

"Caller ID logging" refers to the recording of caller IDs or phone numbers from incoming calls.

Typical functions of software in the "Caller ID logging" area may include:

  1. Caller ID recording: Capturing the phone numbers or caller IDs from incoming calls.

  2. Timestamps: Logging the time at which the call was received.

  3. Caller identification: Ability to identify known callers based on their phone numbers or caller IDs.

  4. Call log: Displaying a list of incoming calls with their corresponding caller IDs and timestamps.

  5. Search function: Capability to search for specific caller IDs or phone numbers within the log file.

  6. Export function: Option to export the caller IDs and associated data to other file formats or applications.

The function / module Caller ID logging belongs to:

CTI

Software solutions with function or module Caller ID logging:

authensis ACHAT
EcholoN Service Management Suite
HEINZELMANN Service.Desk
Self Service Password Reset Manager (SSRPM)
FreePBX