SoftGuide > Functions / Modules Designation > Call limits

Call limits

What is meant by Call limits?

"Call limitations" refer to the establishment of restrictions or limitations on telephone calls.

Typical features of software in the "Call limitations" area may include:

  1. Time-based limitations: Setting time periods during which calls may be made or not allowed, such as during business hours or outside office hours.

  2. Call volume limitations: Setting a maximum number of calls per period to control phone usage and prevent excessive calls.

  3. Destination number restrictions: Restricting call capabilities to specific destination numbers, such as preventing calls to premium numbers or international destinations.

  4. Call duration limitations: Setting a maximum duration for individual calls to control conversations and improve efficiency.

  5. User-based limitations: Assigning individual call permissions for specific users or user groups based on their roles or responsibilities within the organization.

  6. Call cost control: Monitoring and controlling phone costs by setting budgets or cost limits for calls.

  7. Logging and notification: Logging violations of call limitations and notifying administrators or users of any breaches.

The function / module Call limits belongs to:

CTI

CRM

Software solutions with function or module Call limits:

authensis ACHAT
EcholoN Service Management Suite
FreePBX