SoftGuide > Functions / Modules Designation > Call history

Call history

What is meant by Call history?

The "call history" refers to a record or log of calls made or received from a specific device or phone number. Typically, call history is used to track past calls, view details of calls, and record who called or was called and when.

Typical features of software in the "call history" area may include:

  1. Call recording: The software records calls, including the phone numbers, times, and durations of the calls.

  2. Call logging: The software creates and stores a log of all incoming, outgoing, and missed calls to provide a comprehensive call history.

  3. Caller identification: The software identifies callers based on their phone number and links them to existing contacts to facilitate better call tracking.

  4. Filtering and search capabilities: The software allows users to filter and search the call history based on criteria such as date, time, call type, or caller.

  5. Call statistics and analytics: The software provides reports and analytics on call activities, including call frequency, average call duration, and other relevant metrics.

 

The function / module Call history belongs to:

CTI

Software solutions with function or module Call history:

authensis ACHAT
Dialfire - Outbound Callcenter Software
EcholoN Service Management Suite
HEINZELMANN Service.Desk
Cloud ACD
FreePBX