SoftGuide > Functions / Modules Designation > Call guide
Call guide

Call guide

What is meant by Call guide?

A conversation guide is a structured tool for salespeople or customer service representatives that outlines the flow and content of a conversation with customers or potential customers. It serves as a reference and helps to address important points, maintain a clear structure, and respond professionally to customer inquiries or objections.

Typical software functions in the area of "Conversation Guide":

  1. Creation and editing: Tools for creating and customizing conversation guides for various scenarios.
  2. Branching logic: Ability to dynamically adjust the conversation flow based on customer responses.
  3. CRM integration: Linking the guide with customer data and histories.
  4. Script suggestions: Provision of pre-formulated sentences and arguments for different conversation situations.
  5. Real-time coaching: Display of hints and recommendations during the conversation.
  6. Analysis and reporting: Evaluation of conversation results and effectiveness of the guides.

Examples of "Conversation Guide":

  1. Telephone acquisition: Structured flow for cold calling.
  2. Product presentation: Guide for introducing new products or services.
  3. Complaint management: Script for professionally handling customer complaints.
  4. Cross-selling: Conversation guidance for recommending complementary products.
  5. Contract negotiation: Guide for discussing contract details and terms.
  6. After-sales support: Structure for customer satisfaction conversations after purchase.

The function / module Call guide belongs to:

Employee appraisals

Offer management

Software solutions with function or module Call guide:

SALES ASSISTANT (MR.KNOW)
Your digital sales representative and consultant
TOPIX CRM
TOPIX CRM
 
 
 
 
 
 
The CRM for successful selling
Dialfire - Outbound Callcenter Software
In an instant your browser turns into a fully functional Outbound Call Center
rexx Enterprise Recruitment - Applicant Management Software
Process Optimization Applicant Management / eRecruiting & Job Board / Recruitment
Personnel Management / Digital Personnel File
Sta*Ware Business Navigator®
Project-oriented business software in one package - ERP-CRM-HRM-PMS-DMS-ECM-BA-BPM-QM
co_suite - Qualitäts-/ Risikomanagement, CAPA, Beschwerde, Dokumente, Ideen
The auditable, complete and modular Quality, Compliance and Riskmanagement application
rexx HR - 360°-Feedback
360° Feedback software for effective talent management
Sage HR Suite
 
 
 
 
 
 
Personnel software from Sage - lead your employees with success