SoftGuide > Functions / Modules Designation > call displays

call displays

What is meant by call displays?

"Call displays" refer to visual or auditory cues that indicate to users that a phone call or telephony activity is taking place.

Typical features of software in the "Call displays" area may include:

  1. Call notifications: Immediate notification of incoming calls through pop-up windows, notifications, or ringing tones on the computer screen or other devices.

  2. Status display: Display of the current call status, such as "on a call," "available," or "busy," to inform other users whether a person is reachable.

  3. Caller identification: Display of caller information, such as name, number, or other relevant data, to help the user identify the call before answering.

  4. Call history display: Display of a log or history of past calls, including incoming, outgoing, and missed calls, to provide users with an overview of their communication activities.

  5. Real-time monitoring: Ability to monitor ongoing calls in real-time, including displaying call duration, caller ID, and other relevant information.

 

The function / module call displays belongs to:

CTI

Software solutions with function or module call displays:

authensis ACHAT
Dialfire - Outbound Callcenter Software
EcholoN Service Management Suite
FLINTEC IT - Automatic telephone reception with telephone exchange
FLINTEC IT - Voice dialog system and voice portal
Track-It!
Cloud ACD
FreePBX