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EcholoN - From practice for practice - Whether for the help desk, service desk, incident, facility and asset management or IT SM in accordance with ITIL - EcholoN covers all processes for service, support and customer care as a central, process-based service management platform. Required functions and processes can be served from the standard or adapted to specific requirements. From simple mask customization to individual process design: EcholoN offers the possibility to do this without programming.

SmartProcess offers workflow-based processing of complaints and grievances. The processing of complaints is simple and fast. Comprehensive reports enable improvements. Repeat errors are reduced. You are actively supported in complaint management and complaint handling. SmartProcess is easy to use.

DOCUframe includes all essential functionalities of a DMS and a CRM already in the standard version. A uniform user interface, specially developed for the functionalities of document management, guides you intuitively through your work processes. Low implementation costs and efficient operation of the overall system pay off. Increase both your company's efficiency and customer satisfaction.

The PisaSales CRM covers all requirements from the areas of marketing, sales and service. Designed for use in medium-sized and large companies, our CRM solution is one of the most powerful systems on the European market today. We offer you a highly flexible CRM standard solution that can be quickly deployed and individually adapted. 100% Made in Germany - in use worldwide!...

VM Verlags-Manager supports the value chain of your media company's advertising, sales and event department, from potential analysis and marketing to order management and invoicing. The processes shown can be flexibly adapted and are based on the experience of our agile team from over 250 successful installations in the DACH region. Central business transactions are automated. Take advantage of this highly integrated, standardized publishing software with state-of-the-art interface technology!...

Collaborate digitally, move more. Powerful for large projects and lean for small ones. PROJEKTA gives you an overview and transparency. From planning to realization to follow-up - in all project phases you have insight into the current project status at any time. Create offers, organize your documents, benefit from the simple and automatically controlled process flows for your projects. The billing of hours and lump sum orders is simplified with the billing module.

Improve, the standard solution in quality management, supports you in all requirements. From the recording of a report to the concrete improvement solution, Improve accompanies you and ensures a simple and fast solution finding. Continuous defect recording helps you achieve greater transparency and order. Idea management and customer surveys clearly show where there is potential for improvement. With the "open work" function, you can see which tasks ...

authensis ACHAT is a leading omnichannel software suite for managing communication across all relevant channels. The ACHAT Suite handles all communication processes in the same way, whether chat, telephone, e-mail or social media. The modular solution can be perfectly adapted to customer requirements. The software is freely scalable (also across countries), starting from 10 agent seats up to 500 seats or more. The software suite is particularly easy to maintain.

Planning at a glance: capacity, status, history Innosoft Dispatch provides you with the complete picture of your service planning by clearly presenting all relevant information. Intuitive menu navigation and numerous options for detailed scheduling and flexible interaction ensure optimal capacity utilization, transparency and maximum efficiency in dispatching.

The audius:Finance industry solution combines the general benefits of Microsoft Dynamics 365 Sales with the specific requirements of various groups of financial service providers: it offers business processes for asset management, the development and sale of investment products, real estate development and brokerage as well as for insurance brokers. Financial service providers receive a modular software solution that is precisely tailored to their business model.

SmartWe is a cloud-based CRM solution that supports you in your daily work with simple contact management, central document storage, team calendars and lead management. The platform can be flexibly expanded and customized to individual customer needs. Digital sovereignty and the security of customer data are our top priorities.

4APS supports you in better organizing, planning and controlling your value creation processes. The software is modularly expandable. From a stand-alone planning board to full ERP/PPS/MES integration, 4APS handles multi-resource planning of single orders and complex order networks in terms of Advanced Planning & Scheduling (APS). The solution is scalable from small, medium to large data volumes. Due to the latest Java technology, it is platform-independent and individually customizable in the user interface.

With audius:Seminar, audius offers a specially developed solution for training and further education institutes. The scope of functions ranges from the management of master data and resources, through the planning and administration of seminars and timetables, to the billing of services. The process focuses on participant management and the organization of instructors. The basis is Microsoft Dynamics 365 Sales, audius refines the processes specifically for seminar organizers.

audius:Event is the business software for all corporate divisions for planning and administering events and shows. The solution is attractive for congress centers, event organizers, leisure parks and cultural institutions. Companies with their own event worlds choose audius:Event to supplement their own CRM system. Event managers use audius:Event to coordinate a large number of events and participants. The industry solution from audius is based on the processes of Microsoft Dynamics 365 Sales and offers industry-specific, refined processes for master data management, product use, administration and invoicing of events; the planning of resources and personnel can also be integrated.

Knowledge sets the base for efficient business processes, quality and therefore profitability! For an efficient collaboration with targeted and tailored distribution of information apply the suite of C.O.S. We are your experienced and reliable partner for a holistic, auditable and norm-compliant quality management system and all related modules.