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EcholoN - From practice for practice - Whether for the help desk, service desk, incident, facility and asset management or IT SM in accordance with ITIL - EcholoN covers all processes for service, support and customer care as a central, process-based service management platform. Required functions and processes can be served from the standard or adapted to specific requirements. From simple mask customization to individual process design: EcholoN offers the possibility to do this without programming.

Management and documentation of all hardware and software assets over their entire life cycle. Linked to contracts, costs, allocation to locations, departments and cost centres, it is the basis for IT operations, planning, controlling and purchasing. Enables the inventory of virtual environments such as vCenter and Hyper-V and allows the hardware and software of the data centre to be managed. Since 2019, Asset.Desk also provides an overview of cloud usage and costs. One of the few SAM tools certified by KPMG since 2015. Allows mobile support of the processes of acquisition, goods receipt, inventory, IT operations and disposal. Interfaces based on REST services allow integration into any corporate environment, e.g. with ERP and helpdesk or similar systems. Asset.Desk makes inventory possible with barcode or RFID.

With ORDAT.ERP, ORDAT now offers cross-industry, platform-independent and fully integrated standard software with comprehensive functionality. Based on a proven, highly flexible system architecture and the latest technologies, ORDAT.ERP has sophisticated business management functionalities that are precisely tailored to the needs of medium-sized production companies. The release upgrade concept guarantees that FOSS users always have the latest ERP software, as 2 releases are delivered each year.

Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.

The audius:Energy solution offers energy technology providers end-to-end digitalized business processes for sales, service, planning and installation of photovoltaic and solar systems.the industry solution refines and extends the standard processes of Microsoft Dynamics 365 specifically for the needs of these companies, combining sales, marketing, customer service and field service.

The FMEA software was recently voted the best tool for creating an FMEA in a benchmark study. Regardless of whether it is a complex or simple, product or process FMEA. The e1ns web technology brings teams even closer together - a great advantage for the creation of FMEAs. Regardless of whether it is an FMEA specialist, an FMEA editor or an employee who uses results or carries out tasks. Each role has access to the information in the system model tailored to their tasks.

The USU IT & Enterprise Service Management product suite has a modular design and can map, control and optimise all of a company's service processes. It can be used in the IT area of large and medium-sized companies as well as by IT service providers or, for example, in the HR area or facility management.

What is IT Financial Management? Digital business models, new challenges: A development that particularly affects the IT organisation of companies. Until recently, IT was a service provider on call, but in the future it will play an active role in shaping business. The age of the IT manufacture is ending - that of the IT service provider with economic responsibility is beginning. This means that the role of the Chief Information Officer (CIO) is changing. Until now, the CIO was primarily a technology manager ...