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EcholoN - From practice for practice - Whether for the help desk, service desk, incident, facility and asset management or IT SM in accordance with ITIL - EcholoN covers all processes for service, support and customer care as a central, process-based service management platform. Required functions and processes can be served from the standard or adapted to specific requirements. From simple mask customization to individual process design: EcholoN offers the possibility to do this without programming.

Management and documentation of all hardware and software assets over their entire life cycle. Linked to contracts, costs, allocation to locations, departments and cost centres, it is the basis for IT operations, planning, controlling and purchasing. Enables the inventory of virtual environments such as vCenter and Hyper-V and allows the hardware and software of the data centre to be managed. Since 2019, Asset.Desk also provides an overview of cloud usage and costs. One of the few SAM tools certified by KPMG since 2015. Allows mobile support of the processes of acquisition, goods receipt, inventory, IT operations and disposal. Interfaces based on REST services allow integration into any corporate environment, e.g. with ERP and helpdesk or similar systems. Asset.Desk makes inventory possible with barcode or RFID.

Thanks to its broad range of services and its flexible and moderate pricing, MService, the all-in-one software, is used by large international companies as well as small and medium-sized enterprises. MService has a modular structure - digitization can gradually integrate individual topics and modules within the company. The result is a naturally growing, comprehensive and centralized overall system into which other systems and apps are also optimally integrated.

MR.KNOW provides with LOW-CODE & NO-CODE-BPM as well as the MR.KNOW - PLATFORM and the digital wizards extensive possibilities for project leaders and project managers for the implementation of your projects. Model and automate your processes with one of the most powerful BPM software on the market. MR.KNOW - BPM supports as a holistic Business Process Management Suite (BPMS) with the modules Processboard, Modeling, Automation, Low Coding, User Interfaces, Process Portal as well as Monitoring in the creation of business processes and enables a fast implementation of enterprise-wide solutions.

Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.

With the help of an ISMS, vulnerabilities should be identified, threats recognized, relevant protective measures derived and opportunities seized.

Transparent production processes sustainably increase a company's profit and strengthen its resilience in challenging times. How productive is your manufacturing? Today, an ERP system is part of the standard software and supports you in materials management. But does an ERP tell you about productivity, plant and machine availability or personnel expenses? With SMARTR.factory you integrate all data of the store floor and create the necessary transparency for a continuous improvement process. From employee time recording on the production line to the integration of existing plants and machines ...