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EcholoN - From practice for practice - Whether for the help desk, service desk, incident, facility and asset management or IT SM in accordance with ITIL - EcholoN covers all processes for service, support and customer care as a central, process-based service management platform. Required functions and processes can be served from the standard or adapted to specific requirements. From simple mask customization to individual process design: EcholoN offers the possibility to do this without programming.

SmartProcess offers workflow-based processing of complaints and grievances. The processing of complaints is simple and fast. Comprehensive reports enable improvements. Repeat errors are reduced. You are actively supported in complaint management and complaint handling. SmartProcess is easy to use.

DOCUframe includes all essential functionalities of a DMS and a CRM already in the standard version. A uniform user interface, specially developed for the functionalities of document management, guides you intuitively through your work processes. Low implementation costs and efficient operation of the overall system pay off. Increase both your company's efficiency and customer satisfaction.

Time Management Office® is a network-, internet- und intranet based software for project planning, project controlling, project monitoring, resource management, capacity planning, expense planning, project expense management, process optimisation and time sheet. Additionally Time Management Office can be used for order- and service related time and cost management. Time Management Office can be parameterised to disable unnecessary functions. (As extensive as necessary!). Many applications in this sector come with a variety of useful functions ...

The PisaSales CRM covers all requirements from the areas of marketing, sales and service. Designed for use in medium-sized and large companies, our CRM solution is one of the most powerful systems on the European market today. We offer you a highly flexible CRM standard solution that can be quickly deployed and individually adapted. 100% Made in Germany - in use worldwide!...

Sta*Ware BusinessNavigator is the basis for process-oriented, cross-divisional corporate management. ERP, CRM, project management and process management, e-collaboration, quality management, document management and business analytics, combined with industry-specific knowledge and simple, customized configuration of the system, ensure targeted, productive company management.Sta*Ware BusinessNavigator is industry-independent.

Collaborate digitally, move more. Powerful for large projects and lean for small ones. PROJEKTA gives you an overview and transparency. From planning to realization to follow-up - in all project phases you have insight into the current project status at any time. Create offers, organize your documents, benefit from the simple and automatically controlled process flows for your projects. The billing of hours and lump sum orders is simplified with the billing module.

Improve, the standard solution in quality management, supports you in all requirements. From the recording of a report to the concrete improvement solution, Improve accompanies you and ensures a simple and fast solution finding. Continuous defect recording helps you achieve greater transparency and order. Idea management and customer surveys clearly show where there is potential for improvement. With the "open work" function, you can see which tasks ...

ROBERT KNOWS is the industry-neutral software for managing any inventory assets. In addition to pure inventory management, there are modules for managing contracts, licenses and for reading and monitoring network devices. A helpdesk and a rental module round off the range of functions. Inventories can be carried out using barcode scanners and tablets. Thanks to its intuitive operation without costly training, the software can be used quickly.

Planning at a glance: capacity, status, history Innosoft Dispatch provides you with the complete picture of your service planning by clearly presenting all relevant information. Intuitive menu navigation and numerous options for detailed scheduling and flexible interaction ensure optimal capacity utilization, transparency and maximum efficiency in dispatching.

PROJEKT PRO has been bringing structure and efficiency to the project processes of planning offices for 30 years. Landscape architect Harald Mair and his 50-strong team are constantly finding new approaches to support architects and engineers in organizing their work and managing their projects economically. As a professional industry solution, PROJEKT PRO now offers stability and operational reliability to over 24,000 users in more than 2,500 offices - on all common platforms, in the office and on the road.

Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.

With the browser-based workflow management system PANFLOW from Panvision, you can increase the efficiency and transparency of your company processes by mapping and automating recurring workflows without any programming knowledge. In this way, unnecessary extra work can be avoided, which significantly reduces processing times in the various departments, increases the quality of processes and minimizes running costs in the long term.

4APS supports you in better organizing, planning and controlling your value creation processes. The software is modularly expandable. From a stand-alone planning board to full ERP/PPS/MES integration, 4APS handles multi-resource planning of single orders and complex order networks in terms of Advanced Planning & Scheduling (APS). The solution is scalable from small, medium to large data volumes. Due to the latest Java technology, it is platform-independent and individually customizable in the user interface.

The alarm software - GisboAlarm was developed for the security of organizations and serves to protect against attacks or threats to personnel and the building. The alarm system is integrated into your IT infrastructure so that affected and/or selected persons can be notified immediately: Silent alarm / call for help, Report fires / amok / bomb threats, Initiate evacuation, Send a medical emergency call, Send information...

Knowledge sets the base for efficient business processes, quality and therefore profitability! For an efficient collaboration with targeted and tailored distribution of information apply the suite of C.O.S. We are your experienced and reliable partner for a holistic, auditable and norm-compliant quality management system and all related modules.