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EcholoN - From practice for practice - Whether for the help desk, service desk, incident, facility and asset management or IT SM in accordance with ITIL - EcholoN covers all processes for service, support and customer care as a central, process-based service management platform. Required functions and processes can be served from the standard or adapted to specific requirements. From simple mask customization to individual process design: EcholoN offers the possibility to do this without programming.

Management and documentation of all hardware and software assets over their entire life cycle. Linked to contracts, costs, allocation to locations, departments and cost centres, it is the basis for IT operations, planning, controlling and purchasing. Enables the inventory of virtual environments such as vCenter and Hyper-V and allows the hardware and software of the data centre to be managed. Since 2019, Asset.Desk also provides an overview of cloud usage and costs. One of the few SAM tools certified by KPMG since 2015. Allows mobile support of the processes of acquisition, goods receipt, inventory, IT operations and disposal. Interfaces based on REST services allow integration into any corporate environment, e.g. with ERP and helpdesk or similar systems. Asset.Desk makes inventory possible with barcode or RFID.

Time Management Office® is a network-, internet- und intranet based software for project planning, project controlling, project monitoring, resource management, capacity planning, expense planning, project expense management, process optimisation and time sheet. Additionally Time Management Office can be used for order- and service related time and cost management. Time Management Office can be parameterised to disable unnecessary functions. (As extensive as necessary!). Many applications in this sector come with a variety of useful functions ...

The PisaSales CRM covers all requirements from the areas of marketing, sales and service. Designed for use in medium-sized and large companies, our CRM solution is one of the most powerful systems on the European market today. We offer you a highly flexible CRM standard solution that can be quickly deployed and individually adapted. 100% Made in Germany - in use worldwide!...

Sunrise CRM provides perfect support for all sales tasks, marketing, service and support as well as project planning and time recording. It is ideal for mobile field service. It is GDPR-compliant and protects your customers' data. The CRM system has a modular design and can be perfectly tailored to your company's requirements.

Thanks to its broad range of services and its flexible and moderate pricing, MService, the all-in-one software, is used by large international companies as well as small and medium-sized enterprises. MService has a modular structure - digitization can gradually integrate individual topics and modules within the company. The result is a naturally growing, comprehensive and centralized overall system into which other systems and apps are also optimally integrated.

The modular and industry-neutral software solution PST-BI is aimed at medium-sized and upper medium-sized companies as well as international corporations. PST-BI is specially designed for the requirements of the finance, cost and sales controlling and marketing departments and offers holistic and user-oriented business intelligence solutions for modern corporate management. Together with our customers, we implement flexible, customized BI solutions based on Microsoft's SQL Server.

authensis ACHAT is a leading omnichannel software suite for managing communication across all relevant channels. The ACHAT Suite handles all communication processes in the same way, whether chat, telephone, e-mail or social media. The modular solution can be perfectly adapted to customer requirements. The software is freely scalable (also across countries), starting from 10 agent seats up to 500 seats or more. The software suite is particularly easy to maintain.

ROBERT KNOWS is the industry-neutral software for managing any inventory assets. In addition to pure inventory management, there are modules for managing contracts, licenses and for reading and monitoring network devices. A helpdesk and a rental module round off the range of functions. Inventories can be carried out using barcode scanners and tablets. Thanks to its intuitive operation without costly training, the software can be used quickly.

Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.

The software enables you to set up a customer management system for customer service, which provides comprehensive information about the customer and the products used. The software supports you in integrating all relationships with potential and existing customers. For differentiated analyses and marketing actions, a database is available from which the required information can be prepared in a short time. In this way, you can increase your customer loyalty by identifying and serving customer needs and market demands.

CAS genesisWorld is a CRM solution that can be flexibly adapted to industry requirements and business areas. Intelligent interfaces ensure seamless integration into existing systems. A central database and smart functions provide support for daily tasks - online and offline, from anywhere and in SmartDesign® on all end devices.

The ClubDesk online club software supports you with efficient member management, appointment and event management, archiving your club documents, creating correspondence, creating a club website and bookkeeping. Sounds complicated and a lot? It's not! The intuitive operation and step-by-step setup makes club administration easier than ever! Even handing over offices is child's play with ClubDesk.

The USU IT & Enterprise Service Management product suite has a modular design and can map, control and optimise all of a company's service processes. It can be used in the IT area of large and medium-sized companies as well as by IT service providers or, for example, in the HR area or facility management.

Optimize your service management with the ticket management system! Our software solution enables the quick recording, management and processing of customer requests. Thanks to easy operation, modular extensions and flexible adaptation to your company's needs, you always have an overview. Increase the efficiency of your team and improve customer service – test the ticket management system now!...