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Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.

From production data acquisition to maintenance and detailed planning: with gfos.MES, we support customers on their way to Industry 4.0. The system collects and visualizes all relevant operating, machine and process data in real time. Information on the status of production equipment or orders can be called up transparently in the central system at any time, relieving employees of routine tasks.

HM-LIMS offers everything a laboratory needs: management of laboratory orders and samples, recording of analysis results, creation of test reports and certificates, sample planning, sample optimization, recipe management. In addition, the following applications are available: technical interfaces to analysis devices, microtiter plate management, management of offers, orders and billing, interfaces to external large databases or data pools...

The software enables you to set up a customer management system for customer service, which provides comprehensive information about the customer and the products used. The software supports you in integrating all relationships with potential and existing customers. For differentiated analyses and marketing actions, a database is available from which the required information can be prepared in a short time. In this way, you can increase your customer loyalty by identifying and serving customer needs and market demands.

With the PROTAKT App Logiprove, you can connect your logistics service provider's warehouse management system to your Dynamics 365 Business Central and NAV solution and have various logistics processes processed automatically. You can configure the logistics processes individually according to your requirements and also receive a user-friendly tool for checking and processing any incorrect data.

With the technical wholesale industry solution, prisma informatik offers scalable ERP software for the wholesale trade. The solution includes a broad, integrated range of modules as standard for standardised control of company processes. The business software is based on Microsoft Dynamics 365 Business Central.

With C/3 Enterprise, Stüer Software & Consulting GmbH from Bochum offers a highly efficient concept for a merchandise management solution especially for the retail trade, which optimally supports retailers in their day-to-day business. The modular system is constantly being further developed by our company in close cooperation with users. The third generation of the software offers an open database architecture based on Microsoft SQL Server 2014 ...

C/3 Content Management impresses with its high performance and user-friendliness. The CMS enables you to keep all content for the Internet or intranet up to date in the shortest possible time. The modular software is multilingual and you can quickly and easily add or disable additional functions without affecting the main functions. This means you can constantly expand your Internet portal and experience 100% system integration.

4APS supports you in better organizing, planning and controlling your value creation processes. The software is modularly expandable. From a stand-alone planning board to full ERP/PPS/MES integration, 4APS handles multi-resource planning of single orders and complex order networks in terms of Advanced Planning & Scheduling (APS). The solution is scalable from small, medium to large data volumes. Due to the latest Java technology, it is platform-independent and individually customizable in the user interface.

What is TRIMIT Fashion? The textile, clothing and footwear industry is confronted with new, complex challenges every day. Many companies find it particularly difficult to keep an eye on the entire supply and value chain without overlooking key factors or innovations. This is precisely where the TRIMIT Fashion software solution comes in: It offers a comprehensive industry solution that enables manufacturers and retailers to gain a better overview of their processes and thus drive business growth in a targeted manner ...

Oktopus Pro includes eCommerce, customer and product management, invoicing, merchandise management, logistics and dispatch, accounting and much more. Contact management is a central core element of the software. The comprehensive product management takes into account article texts, suppliers, prices, etc.. The Oktopus Pro billing system has all the functions required for efficient quotation and order processing and accounting. With the query module and the report designer, you can create product lists, statistics and much more.

Sage X3 helps companies gain a competitive edge and drive growth through faster, simpler and flexible financial, supply chain and production management applications. Enterprise Management is a next-generation business management solution that enables your organization to respond immediately to new challenges and grow faster.

ERP industry solution for dairy products - From procurement and production to integrated price labeling and efficient order picking, the ERP industry solution for dairy products maps all the necessary business processes. The most important advantages of the industry solution are rapid system implementation with full transparency across all areas of the company, greater efficiency and quality as well as a high level of investment security.

ERP solution for the pharmaceutical industry - From research and development to all areas of merchandise management, the complete ERP solution for the pharmaceutical industry supports the efficient management of all areas of the company. The software is based on in-depth industry knowledge from more than 41 years of experience in the process industry. Special functionalities such as quality management, batch tracing and validation are fully taken into account...