The solution for service companies, in-house service providers and site services
MR.KNOW - SERVICEPORTAL The service portal for service services. Overview: End-to-end self-service portals, Customized workflows with BPMN 2.0 models, Service tree and service catalog, Easy maintenance of services, Digital wizards for processing, Automated service processes, Form replacements, Task lists and personal area, Individual interfaces per service or department, Reports, dashboards and process paths, Service portal with BPM software, Can be combined with other process templates MR.KNOW - BPM is a modular system ...
Process solutions and digital employees for municipal utilities, energy suppliers and reta
With the ENERGY ASSISTANT (MR.KNOW), you can map all processes in your energy supply company. The solution is highly scalable. It allows processes to be executed without programming. Functionalities for defining decision rules, escalations and responsibilities are available. Integration is facilitated by numerous interfaces and connection options.
Your entry into process automation with digital helpers
Digital assistants for a quick introduction to process automation. Your digital assistant with the combination of business process management, artificial intelligence, language and data management.
Incoming mail processing that digitizes, classifies & processes in a process-oriented
The MR.KNOW solution digitizes, classifies and automates your company's entire incoming mail. The wizard supports automated document capture, paperless distribution and further processing. User interfaces, fields and escalations can be individually configured. Access and authorization concepts ensure compliance with data protection guidelines. Process-oriented control of incoming mail for the various company departments (e.g. accounting, travel expense workflow) is possible.
Digital assistants and process solutions for retailers and suppliers
From standard workflows to digital assistants for your sales and service or store optimizations with predictions for order processing and automated processes. MR.KNOW - RETAIL ASSISTANT supports the mapping of the goods cycle with analysis, process pool and measures and provides process templates for the automation of tasks and data links from BI and DataWarehouse and extends existing systems as workflow management.
Product suite with field-tested modules for IT and enterprise service management
The USU IT & Enterprise Service Management product suite has a modular design and can map, control and optimise all of a company's service processes. It can be used in the IT area of large and medium-sized companies as well as by IT service providers or, for example, in the HR area or facility management.
All documents and processes in one central system - addressed and managed
In the IMS Portal, the complete documents and processes of your company are always up to date. The fully automatic versioning and archiving as well as the integrated release and steering process are of course audit-proof. Well thought-out user roles, personal dashboards and automatic notifications ensure the targeted and addressed management of information throughout the company.
Experience how fast and intuitive process documentation can be with vcFlowDesigner. Thanks to flexible keyboard and mouse control, automatic connections and visual swimlanes, you can capture processes in record time. Use sub-processes, export functions and multilingualism for maximum productivity. vcFlowDesigner is your key to leaner, clearer workflows.
Standard process model of TQM according to ISO 9001 in BPMN 2.0
The QM Process Library offers a process- and practice-oriented solution with which all the requirements of the ISO 9000 standard that are important for your company, with all their specifications, can be incorporated into your own process landscape. The included standard process model is based on the requirements of ISO 9001. Using the QM Process Library, this standard can be adapted exactly to your company and integrated into your internal company process model. Probably the biggest advantage is the simple way of implementation and the enormous time savings, especially in the initial phase of a QM project ...