Customer Relationship Management (CRM) Software - Page 2

SmartWe is a cloud-based CRM platform that supports you in your daily work with simple contact management, central document storage, team calendars and lead management. The platform can be flexibly expanded and customized to individual customer needs. Digital sovereignty and security of customer data are our top priorities.

Our comprehensive CRM system helps you to manage your customer relationships in a targeted and effective way. From central address management and project coordination to customized marketing campaigns – HM-CRM offers you all the functions you need for successful customer care. Start using HM-CRM now and improve your customer management.

Oktopus Pro includes a flexible contact management system that can be used to manage all centralised data from customers, suppliers and interested parties. A multitude of helpful functions and overviews support, for example, live search, order processing, order management, product management and, among other things, appointment management and task management. Oktopus Pro can also be used to implement cross-employee planning.

With audius:Seminar, audius offers a specially developed CRM solution for training and further education institutes. The scope of functions ranges from the management of master data and resources, through the planning and administration of seminars and timetables, to the billing of services. The process focuses on participant management and the organization of instructors. The basis is Microsoft Dynamics 365 Sales, audius refines the processes specifically for seminar organizers.

With Microsoft Dynamics NAV and Microsoft Dynamics 365, GWS offers flexible and powerful ERP platforms for your company. Combined with our industry knowledge, our organisational consulting, the unique business model and strategic partnerships, this has resulted in our market-leading industry solution gevis, which creates sustainable added value, provides you and your company with permanent innovative advantages and makes you fit for the competition.

Complaint Management and Grievance Management with CWA SmartProcess is a web-based workflow management software that enables you to deal with customer complaints and grievances effectively and efficiently. The software offers you a wide range of useful features, such as integrated email and web form processing.

Make DOCUframe your center for customer communication. The capture, management as well as the analysis of all addresses, appointments, documents, processes, reports, projects and e-mails is customer-related. Further features such as the automatic planning, execution and evaluation of marketing and sales activities, a contact management, the support of telephone marketing through CTI integration, as well as the effective management of customer service and support, including hotline, are available.

audius:Event is the CRM system for all business areas for planning and administering events and shows. The solution is attractive for congress centers, event organizers, leisure parks and cultural institutions. Companies with their own event worlds choose it to complement their own corporate solution. This allows event managers to coordinate a large number of events and participants. The software is based on the processes of Microsoft Dynamics 365 Sales and offers refined processes for customer and master data management, product deployment, administration and invoicing of events, as well as the planning of resources and personnel.

TOPIX offers financial accounting, dunning, payment transactions, cost and performance accounting that can be fully integrated into the CRM / ERP.

The COBUS ERP/3 customer relationship management system already contains all the essential functions for business relationships with customers. The essential CRM functions are also available offline. Whether customer file, campaign management or customer communication, everything is available in user-friendly, clearly arranged user interfaces. All communication processes with the customer can be controlled across all phases of the customer relationship with COBUS ERP/3.

With VM Verlags-Manager, your customers take center stage. All data is available centrally in the CRM and interactions with customers and agencies are available to the respective users. VM offers a constantly up-to-date view of profiles, customer correspondence, market data, business transactions, etc. Data from Microsoft Exchange can also be synchronized, as can e-mails from MS Outlook.

With Microsoft Dynamics 365 Sales, you manage your customers, find and nurture leads, interact with customers on social media channels, use multi-channel marketing and personalize experiences for your customers, and more. The software helps make informed decisions, helps identify customer needs, and fosters collaboration between sales and marketing.

REMIRA Instore App is the powerful app that provides perfect sales support and optimum store management. With the REMIRA Instore App, the sales employee calls up the checkout module on their tablet after successfully advising the customer. With the Click & Reserve option, you enable your customers to reserve items online in the store and then buy them on site after viewing or trying them on. The availability of goods is guaranteed for your customers.

With the WEMA Ticket System, you can record customer inquiries in a structured manner and prioritize and assign them (the responsible processor receives an e-mail immediately, optionally also the customer). Once a ticket has been successfully processed and closed, you can create an invoice, delivery bill or activity report with just one mouse click. This not only saves you money, but you always have an overview of which open tickets you still need to process.

SIO's business software includes a customer management system that manages all customer relationships, sales, transactions, internal and external sales and all associated projects. The CRM tool includes automated e-mail campaign management, an integrated ticketing function and a self-service support desk. The modern CRM technology not only ensures long-term customer loyalty, but also helps to increase sales.

Increase your sales figures! Sage 100 supports successful customer acquisition and retention, professional campaign management with precise target group selection and key figures for measuring the success of campaigns. The software ensures better customer service and offers sales forecasts at the touch of a button - even when on the move. You have an overview of sales projects, customer and sales trends at all times. Turn your customer service into a profit center!...

The TOPIX module for customer relationship management includes customizable functions for active sales and customer care. Complex processes can be easily mapped with TOPIX and converted into service projects. Efficient appointment and task management supports, for example, visit planning. A visit overview clearly displays the target and actual status. Sales projects can be automatically tracked by email. In addition to calendars, widgets, etc., a chat function is also available.