Current market overview of healthcare and social case management software. In healthcare, case management typically refers to the coordination of care for patients. A case manager or case manager works with patients, their families, and various healthcare professionals to ensure that the medical care they need is coordinated and delivered efficiently. In social work, case management assists in identifying the needs of individuals or families and providing resources and support to help them overcome challenges. This may include coordination of benefits, housing assistance, education, mentoring, and other services.
Case management software enables information about individual cases or projects to be tracked centrally. The software usually includes functions that map the current status, important dates and tasks, people involved and resources. It facilitates communication and collaboration between different team members or stakeholders. This can include document sharing, note taking, and messaging features.