Elevator Pitch
The cloud ACD for better customer service in your call center
In an instant your browser turns into a fully functional Outbound Call Center
Smarte Software für exzellenten Kundendialog
The tool for your success
Easy tracking of sales activities
Multi-user (network-compatible)
yes
yes
yes
yes
yes
Multi-client compatible
yes
yes
yes
yes
yes
Compatible with
Interfaces
Other requirements for soft- and hardware
Open interfaces to the communication infrastructure
Dialogue language(s)
German, English
French, English, German, Portuguese, Spanish
English, German
German, French, English
German, English
Documentation
Manual
Online Help
Demo version
Technical documentation
Manual
Online Help
Demo version
Technical documentation
Manual
Online Help
Demo version
Technical documentation
Manual
Online Help
Demo version
Technical documentation
Manual
Online Help
Demo version
Technical documentation
Training
for a fee
for a fee
for a fee
not required
Hotline
included in price
for a fee
for a fee
included in price
Installation support
on request
included in price
for a fee
for a fee
Maintenance
included in price
for a fee
for a fee
included in price
Customizing
possible for a fee
not required
possible for a fee
possible for a fee
Number of installations
ca. 200
160
First installation (year)
2015
2000
2001
Functions
24/24
21/24
17/24
2/24
1/24
Address management
Call agent monitor
Call button selection menus
Call center functions
Call distribution
Call guide
Call history
Call monitoring
Call recording
Caller profiling
Digital call forwarding
Internet telephony
Mailbox
Music on hold
Outbound/Inbound campaigns
Phone logs
Phone number logs
Phone recording functions
Remote phone access
Speech recognition
Statistics
Text-to-speech
Voice over IP (VoIP)
call displays