shortinfo
The cloud ACD for better customer service in your call center
Smarte Software für exzellenten Kundendialog
In an instant your browser turns into a fully functional Outbound Call Center
Easy tracking of sales activities
Multi-user (network-compatible)
yes
yes
yes
yes
Multi-client compatible
yes
yes
yes
yes
Compatible with
Interfaces
Other requirements for soft- and hardware
Open interfaces to the communication infrastructure
Dialogue language(s)
German, English
English, German
French, English, German, Portuguese, Spanish
German, English
Documentation
Manual
Online Help
Demo version
Technical documentation
Manual
Online Help
Demo version
Technical documentation
Manual
Online Help
Demo version
Technical documentation
Manual
Online Help
Demo version
Technical documentation
Training
for a fee
for a fee
not required
Hotline
included in price
for a fee
included in price
Installation support
on request
included in price
for a fee
Maintenance
included in price
for a fee
included in price
Customizing
possible for a fee
not required
possible for a fee
number of installations
ca. 200
First installation (year)
2000
2015
Functions
24/102
68/102
42/102
13/102
Address database
Address management
Alerts
Automated messages
Business hours feature
CRM
CRM customer data reconciliation
CRM interfaces
Calendar and appointment management
Calendar functions
Call agent monitor
Call button selection menus
Call center functions
Call distribution
Call forwarding
Call guide
Call history
Call limits
Call monitoring
Call recording
Call redirection
Call tracking
Caller ID logging
Caller identification
Caller profiling
Campaign Visualization
Campaign management
Chat
Chatbot
Computer Telephony Integration (CTI)
Contact persons
Cross-platform
Customer data
Customer display
Customer management
Customizing
DSGVO Documentation
Dashboards
Data protection management
Different dialing modes
Digital call forwarding
Direct phone dialing
Duplicate functions
Escalation management
Export functions
Field service management
HelpDesk
History
IP exchange detection
IP video phones
Interfaces
Interfaces to TAPI/SIP
Internal interfaces
Internet telephony
KPI
Knowledge management
Lead management
Live chat
Logging
Mail merge functions
Mailbox
Message and menu control
Monitoring functions
Multiple calendars
Multiple campaigns
Multiple voice channels
Music on hold
Notes
Outbound/Inbound campaigns
Phone logs
Phone number logs
Phone recording functions
Programmed dialing
Push messages
Quality assurance
Queue management
Redial
Remote phone access
Report management
Resubmissions
Routing
Sales statistics
Scalability
Service field operations
Service requests
Speech recognition
Standard interfaces
Statistics
Status changes
TAPI
Telephone management
Teleselling
Template management
Text-to-speech
To-do lists
User management
Voice mailboxes
Voice over IP (VoIP)
call displays
communication
conference call
missed calls