FLINTEC IT - Voice dialog system and voice portal

Automate customer service processes with the Flintec voice dialog system and voice portal. The voice-controlled telephony solution supports your employees 24/7 and is based on an interactive and tried-and-tested voice dialog system.

The central function of the voice dialog system is the automatic telephone reception for incoming calls and the pre-qualification of the request. The software can be easily adapted to the respective customer requirements. Depending on the customer-specific configuration, for example, calls can be forwarded to the right contact person, a voice mail can be recorded or a seat reservation can be made for the next visit to the cinema. The voice dialog system is the basis for the Flintec VoicePortal.

The Flintec voice dialog system or voice portal is based on natural and freely selectable dialogs. This includes, for example, greetings, company names, contact persons and so on. Speech recognition and speech synthesis are configured on a customer-specific basis.

Example of voice-controlled application areas:

• Cinema ticketing service
• ACD for contact centers
• Automatic telephone reception and switching
• Contact Center VoiceMail and Individual VoiceMail

Advantages of the telephony solution from Flintec:

• Relief of the reception desk
• Round-the-clock availability
• Time and cost savings

Functions of the voice portal:

• Automatic telephone reception for incoming calls
• Caller identification
• Pre-qualification of the request
• Call forwarding to the contact person
• Waiting field in the contact center