Track-It!

Are your IT employees receiving too many e-mails, calls and written inquiries?

We have the solution to this problem. Track-It! Standard - the ideal solution for monitoring and managing your IT assets and end-user support requests. The solution helps to optimize IT support, eliminate bottlenecks in communication and prevent problems from being forgotten. Intuitive configuration wizards automatically detect and capture assets - such as workstations and applications - synchronize end user data with Active Directory as needed and assign detected assets to end users for easy reference at the help desk. This also recognizes assets that do not belong to PCs - such as switches and routers.

This complete solution comprises the modules Help Desk, Automatic Inventory Recognition, Procurement, Reporting, Training and Library.

By automating common, time-consuming processes, companies with small, simple IT departments can effectively manage large inventories and many end users with Track-It! Standard!

Help Desk module

The Help Desk module is the core of the software. Help Desk offers you a 360-degree view of your incidents, problems and change requests. Track-It! helps you automate and streamline your IT support processes so you can respond and deliver solutions to end users faster than ever before.

Reporting

Track-It! facilitates report automation with its unique dashboard reporting software. Reports and dashboards give you instant insight into key performance indicators. Key reports can be scheduled and shared via email.

Library / Knowledge Management

Leverage the knowledge gained from previous helpdesk tickets. With the solutions module, IT staff can build a library or database of solutions to save time and money when training new IT staff or fixing known issues. Efficient knowledge management is the key to the success of any helpdesk.