WEMA Ticket System

WEMA Ticket System: Efficient customer inquiry management for your company

The WEMA Ticket System is the ideal complement to WEMA merchandise management and expands your software ecosystem with a powerful solution for processing and managing customer inquiries. With its intuitive operation and clearly structured functions, the system supports companies in making their work processes more efficient and saving time and costs.

Since 1988, WEMA has been developing software solutions that are continuously adapted to the needs of its customers. The ticket system is further proof of this long-standing expertise and innovative strength.

Advantages of the WEMA Ticket System

• Time saving: Fast recording, processing and tracking of customer inquiries significantly reduces the administrative workload.
• Clarity: All relevant information such as priority, status, history, working time and problem description is managed centrally.
• Cost efficiency: Automation and simple operation minimize errors and increase productivity.
• Flexibility: Integration into the existing WEMA ERP system or optionally also into third-party systems by individual arrangement.

Highlights

• Real-time notifications: Processors and customers are automatically informed of ticket changes by e-mail.
• Traceability: Every processing step is fully documented, creating a transparent history.
• Integration into existing processes: Delivery bills and invoices can be created directly from a ticket with just two clicks.
• Reminder functions: Automatic notifications for inactive tickets ensure that no request goes unnoticed.
• Outlook compatibility: Reminders can be integrated directly into Microsoft Outlook.
• Diverse evaluations: Extensive sorting and analysis options make it easier to monitor and optimize your processes.

Important functions

• Structured recording and prioritization of customer inquiries.
• Attach files, working times and materials to tickets.
• Automatic assignment of responsible agents.
• SQL-based solution (requires PostgreSQL).
• Adaptation to individual customer requirements and continuous further development.

The WEMA Ticket System is ideal for companies that want to manage their customer inquiries in a structured and efficient manner. It unfolds its full potential in conjunction with WEMA merchandise management, but can also be used with third-party software by individual arrangement.

Take the opportunity to optimize your work processes and get in touch with us. We will be happy to advise you personally!