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Organization and management of service requests

Service Portal ERP

Organization and management of service requests

Version:  5.0.1.9

 
 
 
 
 
 
 
 
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Serviceportal ERP – efficient organization and management of service requests

The ticket management system is a powerful software solution designed to efficiently process and manage customer requests for support and service. This innovative platform is for companies that provide high-quality support for their products and services and want to ensure seamless coordination between customers and employees. With its user-friendly interface, versatile features and high degree of customization, it provides everything you need to deliver superior support.

Core features and benefits

At the heart of the system is an integrated ticket management system that enables all incoming requests to be quickly recorded and accurately assigned. Each ticket is automatically categorized, prioritized and assigned to the responsible employee or team. This ensures structured processing and prevents requests from being overlooked or lost. A particular highlight is the integrated knowledge base (KLB) combined with a FAQ module. These features enable customers to solve common problems independently, which significantly increases the efficiency of the support and shortens processing times.

User-friendliness and adaptability

The ticket management system is characterized by its intuitive operation. Thanks to a unified operating concept, users can work productively with the system in no time. The modular structure also allows for flexible expansion and adaptation to individual business needs.

Comprehensive functionalities

In addition to the core business of ticket management, the software offers a range of other useful features:

  • master data management for customers, suppliers and business partners
  • article master data management
  • visual scheduler
  • contact management with integrated tasks and appointments
  • object management
  • Time tracking
  • Employee-related to-do lists
  • Integrated document management

Transparency and reporting

The system enables seamless tracking of all support requests. Companies can measure important metrics such as average processing time, number of resolved tickets and customer satisfaction. This data provides valuable insights for continuously improving customer service.

Fast implementation and scalability

A major advantage of the ticket management system is that it can be up and running quickly. Companies can set up the system and use it productively in no time. At the same time, the software offers extensive options for adapting to specific requirements, which means it can grow with the company.

Put our system to the test! Simply contact us today and see for yourself the advantages of the ticket management system.

Interfaces:

CSV-MT940
DATEV
Contact information:
michael jelinski consulting
Mr. Michael Jelinski
0251/89925-55
Contacting via e-mail
Links & Downloads:
Software exposé
request URL

Functions (excerpt) of Service Portal ERP:

Additional database fields
Address and contact lists
Address management
Article master data maintenance
Article, customer and invoice numbers
Assembly processing
Calendar and appointment management
Central address management
communication
Contact management
Contact persons
Contact persons
Contact planner
Contract management
CRM
CRM interfaces
Customer account overview
Customer data
Customer history
Customer management
Delivery addresses
DMS
Document management
Effort estimation
Escalation management
Escalation mechanisms
Excel export
FAQs
Fault management
HelpDesk
Knowledge databases
Knowledge documents
Knowledge management
Knowledge platform
Listing of customer purchases
Maintenance
Maintenance
Master data entry
Master data management
Object management
Order data
Order management
Order processing
Order status
Order tracking
Project Management
quotation management
Reminder functions
Repair order
Scheduling
Service calls
Service field operations
Service orders
Service requests
Supplier master data management
Support project management
Task management
Ticket creation
Ticket Distribution
Ticket history
Ticket processing
Ticket system
Time recording
Work order management
Working time recording

Get to know the software better! Request a video appointment for a personal presentation!

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Technical specifications:

Web-based:
no
SaaS, Cloud:
yes
On-premises (local installation):
yes
AI Supported:
no
Multi-user (network-compatible):
yes
Multi-client compatible:
yes
Maintenance:
for a fee
Customizing:
possible for a fee
Manufacturer based in:
Germany
Training:
for a fee
Hotline:
for a fee
Installation support:
for a fee
Documentation:
Online Help
Dialogue language(s):
German
System requirements:
Compatible operating systems (runs with):
Win 11
Win 10
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Old Compatible Operating Systems:
Win 8
Win 7

Service Portal ERP is listed in the following categories

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