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Your digital employee in service management

SERVICE ASSISTANT (MR.KNOW)

Your digital employee in service management
 
 
 
 
 
 
 
 
Demo version
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MR.KNOW - SERVICE ASSISTANT

  • Your digital colleague in service
  • Supplementing or setting up a service portal
  • For bookings of internal and external services
  • Automated cost center assignments
  • Connection to existing systems, e.g. ticket system or ERP
  • Assistants for service centers, call centers, IT services
  • Intelligent automation reduces operational service costs
  • Fast response to inquiries
  • Increased employee and customer satisfaction
  • Reliable processing of all inquiries is guaranteed
  • MR.KNOW as a digital employee enables 24/7 services
  • Relief for call center agents and service employees
  • Acceleration of response times
  • Monitoring leads to optimization possibilities and transparency
  • Minimization of workload through fully automated processing
  • Automated case assignment and assessment possible
  • Linking of processes, data and systems
  • Automatic handling of data requests
  • Compliance with regulations and error reduction
  • Start possible without time-consuming data training
  • Processes can be represented in BPMN 2.0 models
  • BPMN generator creates models from technical descriptions
  • Can be flexibly adapted to new circumstances thanks to low coding
  • Processing of inquiries, complaints and claims via all channels, e.g. emails, letters, chats
  • Integration of images, messages, videos and documents
  • Information can be taken from various sources and merged
  • Can be expanded to include natural language processing (NLP), machine learning (ML) and artificial intelligence (AI)
  • Create new customer experiences thanks to dialog guidance, voice and avatars
  • Improve compliance, governance, auditability and risk management
  • Automated process documentation and individual reports
  • Easy to combine with other assistants, e.g. CUSTOMER ASSISTANT, SALES ASSISTANT, COMPLAINT ASSISTANT, MAINTENANCE ASSISTANT, etc.

Interfaces:

Middleware
SAP Business ByDesign
SAP Finance
SAP HANA
SAP material master data
SAP R3
SOAP API
Web services REST/SOAP

Target groups:

  • Service Center
  • IT Services
  • Customer service
  • Call Center

References:

You can find numerous well-known references and project examples on our website

    Contact:
    Send message
    Links & Downloads:
    Information
    request URL
    Request online demonstration
    request meeting
    Success story
    request URL
    Software exposé
    request URL
     

    Functions (excerpt) of SERVICE ASSISTANT (MR.KNOW):

    8D report
    Activity planning
    Address management
    Alerts
    Archiving
    Assembly processing
    Automated messages
    Calendar functions
    Call agent monitor
    Call center functions
    Call distribution
    Call guide
    Call history
    Call tracking
    Caller profiling
    Campaign Visualization
    Categorization
    Change Requests
    Chat
    Checklists
    Checks
    communication
    Competence and control functions
    Complaint Management
    Complaints
    Contact persons
    Contract management
    Cost recording
    CRM customer data reconciliation
    Customer data
    Customer display
    Customer history
    Customer information system
    Customer management
    Customer portal
    Dashboards
    Defect management
    Department-specific masks and processes
    DMS
    E-mail integration
    Electronic files
    Error description
    Escalation management
    Escalation mechanisms
    Excel export
    Export functions
    Fault management
    Form and document processing
    Form Designer
    Form management
    GIS interfaces
    Google Maps integration
    Hardware inventory
    HelpDesk
    Import functions
    Incoming channels
    Indicators
    Interfaces
    Interfaces to TAPI/SIP
    Invoices
    Knowledge databases
    Lifecycle Status Alerts
    Maintenance
    Maintenance
    Management Cockpit
    Measures management
    Message and menu control
    Mobile data collection
    Multi-user capability
    Multilingualism
    Multiple locations, branches, sales areas
    Notes
    Notification system
    Order management
    Order management
    Order processing
    Order status
    Order tracking
    Price groups
    Process Designer
    Queue management
    Real estate management
    Recall management
    Reminder functions
    Repair order
    Repeat contacts
    Report management
    Resource Management
    Resubmissions
    Returns management
    Scheduling
    Search
    Service calls
    Service field operations
    Service orders
    Service requests
    SLA contract management
    Spare parts management
    Speech recognition
    Status displays
    Status overviews
    Subcontractor Management
    Supplier management
    Systematic logging and evaluation of processes
    TAPI
    Task management
    Technician management
    Teleselling
    Ticket creation
    Ticket Distribution
    Ticket history
    Ticket processing
    Ticket system
    Time recording
    Version management
    Views
    Work order management
    Workflow Designer
    Workflow management

    Prices

    from 10.00
    EUR
    plus 19% VAT
    monthly
    USE - User account
    from 0.15
    EUR
    plus 19% VAT
    monthly
    USE - per operation
    from 24,900.00
    EUR
    plus 19% VAT
    once
    BUY - smart process
    from 175,000.00
    EUR
    plus 19% VAT
    once
    BUY - premium

    Get to know the software better! Request a video appointment for a personal presentation!

    Video appointment

    Technical specifications:

    Web-based:
    no
    SaaS, Cloud:
    no
    On-premises (local installation):
    yes
    Multi-user (network-compatible):
    yes
    Multi-client compatible:
    yes
    Maintenance:
    for a fee
    Customizing:
    possible for a fee
    First installation (year):
    1996
    Manufacturer based in:
    Germany
    Training:
    for a fee
    Hotline:
    for a fee
    Installation support:
    for a fee
    Documentation:
    Manual, Online Help, Demo version, Technical documentation
    Dialogue language(s):
    German, English
    System requirements:
    Compatible operating systems (runs with):
    Win 11
    Win 10
    Win Server
    Mainframe based
    Unix based
    Linux based
    Mac OS
    Mobile OSs (supports):
    iOS
    Android
    Old Compatible Operating Systems:
    Win 8
    Win 7
    Win Vista
    Win XP
    Win 9x/ME
    OS/2
    Blackberry
    Win Phone / Mobile
    Data storage medium:
    DVD
    CD-ROM
    Download
    Flash memory
    Other requirements for soft- and hardware:
    Tomcat, JDK, database (Oracle, DB/2, MS SQLServer, MySQL, PostgreSQL),

    SERVICE ASSISTANT (MR.KNOW) is listed in the following categories

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