eTermin is the most flexible and feature-rich solution for online appointments. In addition to simple employee and customer management and individual design customization, an automated appointment reminder via SMS and e-mail leads to improved appointment adherence. The payment option during online booking simplifies the process by another important step. Services and prices can be flexibly managed and adjusted. eTermin is the indispensable helper in everyday working life - whether you are a fitness studio, doctor's practice, restaurant or consulting firm, you can concentrate fully on your customers! The administrative effort and costs are reduced, yet the customer always remains the focus of attention.
Excellent support and customer proximity are also evident in the initial setup support, the import of existing customer databases or the free integration of online appointment booking. This can be completely adapted to the look and feel of the service provider's website, either via the user interface or using CSS commands for web administrators.
With the eTermin programming interface (API), existing software can be connected directly to eTermin. By using eTermin, service providers are more productive and can concentrate on their customers.
Essential eTermin functions and advantages at a glance:
Online appointment booking
- Online appointment booking for customers
- User-friendly interface optimized for all mobile devices
- Embedding option on your company website, e-mail or Facebook
- Automatic and reliable calendar synchronization after booking an appointment
- Your customer is automatically and directly informed when appointments are canceled or rescheduled
- Optional appointment cancellation directly by the customer
- Customized layout and design of the booking page (images, logo, text, etc.)
- All email/SMS texts for communication with your customers can be customized as desired
- Waiting list function
- Automatically generated appointment reminder by SMS and e-mail
- Follow-up appointment reminder by SMS and e-mail
- Automatic appointment allocation of standing times
- Multiple appointments for seminar and course bookings possible
- Automatic collection of customer feedback after an appointment - can be published on your online booking page and customer website
- Support for multiple locations and branches
- Multiple appointments can be booked in one booking step
- Acceptance of your terms and conditions required before booking an appointment
- Online payment via PayPal, instant bank transfer, credit card possible during appointment booking
- Localization in several languages (German, English, French, Italian, Spanish, Dutch, Bulgarian, Japanese)
- Query of required information via any input fields and contact details
- Provision of documents: Your customer can upload documents during the booking process (e.g. patient form, vehicle registration certificate, etc.)
- and much more.
Appointment management
- Clear online calendar with daily, weekly, monthly and list view
- Flexible design of the appointment preview with title and summary possible
- Automatic calendar synchronization
- Calendars of employees and resources can be shown and hidden as required
- Calendars of employees and resources can be arranged side by side or combined in a stacked overlay view so that all availabilities are visible across calendars
- Automatic notification of customers via email/SMS in the event of calendar changes
- Automatic notification of the respective employee in the event of changes to appointments in the calendar
- Appointments can be displayed in different colors for each calendar or service
- Only display resources that are available on the selected day
- and much more.
Customer management
- When appointments are booked, new customers are automatically created in customer management
- The appointment history of the booked services and future appointments are displayed for each customer
- You can enter individual comments for each customer
- Automatic dispatch of a customized email on your customers' birthdays
- Newsletter dispatch to your customers - each newsletter can be easily customized in the HTML editor
- There is also a connection to Mailchimp, AWeber and many other online marketing tools
- Customers can be imported from other systems and exported to other systems
- Automatic transfer of customer data to other applications via the eTermin interface after each online booking
- Customers can be categorized (gold, silver, bronze, inactive)
- Calendar view can be created and printed as PDF
- and much more.
Employee/resource management
- Working time/shift planner per employee, e.g. different working hours on even/odd weeks
- User management, give your employees different rights (e.g. view employee calendars, configuration, customer management, statistics, etc.)
- Assignment of which services should be bookable for which employee
- Resources (rooms, equipment, etc.) can be assigned to employees so that they are automatically blocked as soon as an appointment has been booked with the respective employee
End customer portal
- Your customers can change their master data (such as name, address, telephone number, etc.) themselves
- Your customers can see the appointment history of their bookings, as well as appointments already made for the future
- Your customers can cancel appointments and book new appointments directly in the end customer portal
Location/branch management
- One-man/woman businesses that need to be bookable at different times at different locations
- Flexible branch management if several employees are to be bookable at different locations.
Interfaces to other applications
- Connection to over 750 external applications such as SalesForce, Sugar CRM, MailChimp, Shopify, Slack, Magento or Excel
Are you interested in the eTermin solution? Then contact us - we will be happy to advise you!
eTermin was developed in cooperation with small and medium-sized companies from Germany, Austria and Switzerland in order to increase their entrepreneurial success.
Our references are available on request.
