What is MR.KNOW - ENERGY PROCESSES?
The MR.KNOW digital assistant brings process management to life for your energy supply company and, above all, makes it easy to implement. Use MR.KNOW as your digital worker in sales, service, maintenance or, for example, in accounting. With zero coding and rapid application development, processes can be created in just a few steps.
Adapted to your energy company, the solution can be used in complaint management, customer management or risk management, for example. For example, you can perfectly map all requirements in the context of a change of supplier simply, swiftly and quickly, from termination to the end of supply to the start of supply. You can implement business processes and regulations in accordance with HKNR, GPKE, EWS, MaBiS, WiM, GeLi, ESS, ebIX. After process analysis, modeling and automation by the Energy Assistant, an extension to include process mining, RPA and artificial intelligence (AI) is also possible. The solution can be expanded into a complete information security management system (ISMS), the so-called "Smart Suite", including billing, ICS, trading, sales, etc.
ENERGY PROCESSES offers the following advantages for municipal utilities and energy suppliers:
- Standardization and automation of your specialist processes
- Process mapping and BPMN 2.0 process modeling
- Increase process transparency and identify weak points
- Digitize applications, forms and service instructions
- Improve collaboration with suppliers and partners
- Improve your customer service and increase customer satisfaction at the same time
- The processes that can be mapped include, for example Meter reading determination, changing bank details, adjusting bill recipients, relocation, start and end of supply, payment request, bill clarification, tariff or budget billing changes, deferrals, complaints and information on tariffs and products
- Implementation of BNetzA requirements for market communication (MaKo 2020)
- Risk management and internal control systems (ICS)
- Use for publication requirements (REMIT / ACER, ENTSOG, DVGW), among others
- Fulfillment of publication obligations
- Switching, balancing and billing processes
- Smart metering security incl. risk modeling and automation of control mechanisms
- Provision of transparency information
- Definition of market roles such as grid operators, market area managers, traders or storage operators
- Transferring or connecting individual systems such as TSM, ISMS, AuS, EMAS, EnMS, OHB, BHB, QS, CRM, ERP, OCR, ticketing into a process-oriented integrated management system
- Business logic from legacy systems can be gradually migrated to dedicated services
- Comprehensive company processes with integration of areas such as environmental management, energy management, internal auditing, drinking water, works council, sales, networks, IT, etc.
Numerous interfaces and modern middleware are available for the MR.KNOW - ENERGY PROCESSES.
You can find numerous well-known customers on our website and on request.
