Software > Business Management > IT Service Management (ITSM), SOA > EcholoN Service Management Suite
EcholoN - holistic service management

EcholoN Service Management Suite

EcholoN - holistic service management

Version:  G3 V26

 
 
 
 
 
 
 
 
Demo version

More than ever, customer-friendly support is important in order for a company to present itself as strong and competitive to its customers. It is by no means rare that the expansion of a company's own customer support with all conceivable services is decisive for success. The EcholoN software is a fully comprehensive service management solution that can be used to optimize support, service and customer service in a wide variety of areas in order to make internal processes more efficient and customer-friendly. EcholoN represents a comprehensive solution for service, support and customer care.

Developed by mIT solutions GmbH, the multi-faceted software EcholoN is suitable for ticket systems, internal IT and industrial service management, your customer support including call center and customer care, inventory management as well as asset management. But also in terms of process monitoring, maintenance, product development and more, this application is the right tool for your company to take advantage of all included functions and make them work for you. In the end, the much vaunted customer satisfaction starts exactly where you create customer-friendly workflows and processes: in your company! 

Your advantages when using EcholoN software: 

  • including fully comprehensive service management suite
  • including hepldesk with included knowledge base
  • with service desk including standard processes such as incident- , problem-, change- and configuration management
  • including service level management
  • enables simple Ticket registration and much more
  • Integrated app templates (or schemas) allow internal procedures such as ITIL to be standardized and loaded
  • flexible adaptation of processes
  • necessary functions and business processes can be used either according to the standard or individually adapted to the specific requirements in each case.
  • these adaptations range from simple mask adjustments to complex process flows
  • individual support is made more efficient and centralized
  • the basic module enables the complete control of your service activities
  • facilitates ticket distribution and processing
  • all workflows are optimized
  • contains, among other things, a practice-oriented time recording
  • structured reports and process documentation, cockpit functions and an easy-to-use design function for processes and forms create resource-saving workflows
  • including contract, support project, SLA contract and workflow management
  • web-based, multilingual and network- and multi-client-capable application
  • additionally supports iOS and Android operating systems

Extensions and modules, such as the EcholoN data workflow system (DWS) for data integration or the SAP connector, round off the EcholoN product range.

Interfaces:

Active Directory
Anbindung MS Teams
API
API (Webservice)
EcholoN Data Workflow System
Google Translate
Jitsi
Mattermost
Microsoft Teams
office365
PRTG
RFC-Schnittstelle zu SAP
SAP
SAP-Connector
Interface to financial accounting
Slack
Webhook
Web services REST/SOAP

Target groups:

EcholoN is used in the different task areas, such as

References:

Excerpt reference customers

The motto "software for satisfied users" includes a constant objective analysis of the customer requirements with a comprehensive consultation and a structured conception.
For each customer, an individual standard solution is found at favorable conditions, which ensures an investment-safe and sustainable system. EcholoN is as industry-neutral as our customer range is diverse.

Contact information:
Links & Downloads:
Information
direct to webpage
Request online demonstration
request meeting
Success story
direct to webpage
Software exposé
request URL

Functions (excerpt) of EcholoN Service Management Suite:

3D traffic light factor
8D report
Accounting
Action tracking
Activity planning
Address management
Administration
Alerts
Analysis functions
Application management
Archiving
Assembly processing
Assessment forms
Assessment tools
Asset management
Asset management
Audit management
Audit-proof archiving
Auditfunction signature
Automated messages
Automatic device recognition
Barcode, RFID
Basic copy templates
Batch tracing
BPMN 2.0
Calendar and appointment management
Calibration
Calibration dates
Call agent monitor
call displays
Call distribution
Call history
Call limits
Call monitoring
Call recording
Caller ID logging
Caller profiling
Card management
Categorization
Change management
Change Requests
Chat
Checklists
Checks
Client management
Cloud
Collective editing
commercial device data
communication
Competence and control functions
Complaint Management
Complaints
Compliance management
Component management
Configuration Management
Configuration management
Configuration Management Database (CMDB)
Contact persons
Contact planner
Context examples
Contract management
Control plan
Control Specification
Control system
Corrective actions
Corrective and preventive actions
Cost allocation
Cost centers
Cost recording
critical products
CRM
CRM customer data reconciliation
Customer data
Customer display
Customer history
Customer information system
Customer management
Customer portal
Customer service history
Dashboards
Data maintenance
Defect management
Department-specific masks and processes
Device and master data grouping
Device management
Device relocations
Disaster Recovery
Dispatch of tasks
DMS
Document classification
Document control
Document workflow
Documentation
Documentation and evidence management
Documentation of QM
E-mail integration
Effort estimation
Encryption
Error description
Escalation management
Escalation mechanisms
Evaluation catalogs
Excel export
Export functions
External parties
Fault management
Fire protection documentation
FMEA Forms
Form and document processing
Form Designer
Form management
Full text search
Gauge management
Google Maps integration
GPS tracking
Hardware and software management
Hardware inventory
Hazard catalog
HelpDesk
History creation
IMDS
Import functions
Incoming channels
Indicators
Industry standards
Information extraction
Inspection data acquisition
Inspection equipment monitoring
Inspection management
Inspection order management
Inspection plan versioning
Inspection plans
Inspection relocation
Inspection reports
Inspection severity
Internal audit functions
Inventory
Inventory check
Inventory label printing
Inventory management
Investment planning
Invoices
ISO standard management
IT Capacity Management
IT data
IT diagrams
IT Infrastructure Library (ITIL)
Key & Lock Management
Keywording
Knowledge databases
Knowledge documents
Knowledge management
Knowledge platform
LDAP connection
Lease management
License management
Lifecycle History
Lifecycle Status Alerts
Logging
Lot and intermediate inspection
machine inspections
Machine management
Maintenance
Maintenance
Malfunction log
Management and verification of reference persons
Management Cockpit
Map displays
Map navigation
Mass import client
Measurement protocols
Measures export and import
Measures management
Measures overview
Measures status query
Message and menu control
Mobile data collection
Multi-user capability
Multilingualism
Multiple locations, branches, sales areas
Network devices
Network plans
Notes
Notification system
Object groups
Occupational safety
On-call and stand-by duties
order creation
Order data
Order management
Order management
Order processing
Order status
Order tracking
Parameterizable inspection characteristics
Personnel time recording
Plausibilities
Plausibility checks
Portfolio management
Price groups
Process data tracking
Process Designer
Process documentation
Process management
Product Quality Planning
Product recall management
Qualification
Quality assurance
Queries
Questionnaires
Queue management
Real estate management
Recall management
Recording reasons
Registration of mobile systems
Release planning
Reminder functions
Remote access
Remote maintenance
Repair order
Repair, cost estimate
Repeat contacts
Report management
Representation of process paths
Requests from data subjects
Resident survey
Resource Management
Resource management
Return management
Returns management
Revision management
Risk analysis
Risk assessment
Risk management
Risk portfolio
Route optimization
Sample management
Sampling system
Scanner
Scheduling
Search
Search strategies
Semantic search
Service calls
Service field operations
Service orders
Service requests
Shelf life management
SLA contract management
Software assets
Software licenses
Spare parts management
SSL support
Standards compliance
Statistical process control (SPC)
Status displays
Status overviews
Structuring
Subcontractor Management
Supplier audits
Supplier evaluation
Supplier management
Supplier qualification
Supply chain
Support project management
System changes
Systematic logging and evaluation of processes
Task generation
Task management
Task tracking
Technician management
Terminology database
Test automation
Test badges
Test result display
Test results
Ticket creation
Ticket Distribution
Ticket history
Ticket processing
Ticket system
Time recording
Tree views
Update and roll-out planning
Updates
Usage and Availability
Usage rights management
User desktops
User management
Vehicle location
Version control
Version management
Versioning of processes
Views
Warranties
Wildcard search
Word dictionaries
Work order management
Work order planning
Workflow management
Workflow optimization
Working materials management
Workshop accounting

Get to know the software better! Request a video appointment for a personal presentation!

Technical specifications:

Web-based:
yes
SaaS, Cloud:
yes
On-premises (local installation):
yes
AI Supported:
yes
Multi-user (network-compatible):
yes
Multi-client compatible:
yes
Maintenance:
included in price
Customizing:
possible for a fee
First installation (year):
2001
number of installations:
>400
Manufacturer based in:
Germany
Training:
included in price
Hotline:
included in price
Installation support:
included in price
Documentation:
Manual, Online Help, Demo version, Technical documentation
Dialogue language(s):
French, English, German
System requirements:
Compatible operating systems (runs with):
Win 11
Win 10
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Old Compatible Operating Systems:
Win 8
Win 7