DiVA

DiVA. The ERP system for successful e-commerce

In e-commerce and omnichannel retail, it is essential to dovetail merchandise management business processes with sales and customer management. Instead of using individual ERP and CRM software for both areas, you can also use a software solution that cleverly combines all business processes: With DiVA, you can optimise your business processes. How? By customising the individual modules to suit your company.

DiVA offers 5 modules:

• Enterprise ressource planning software (ERP)

• Customer relationship management (CRM)

• Order management system (OMS)

• Warehouse management software (WMS)

• Point of sale (POS)

All modules are perfectly harmonised - and processes run more efficiently thanks to a high degree of automation. DiVA is realised on the basis of Business Central, a Microsoft platform. It is based on a standard omnichannel industry solution that can be expanded as required using the modular system. More than 100 retailers are already setting the software parameters according to their requirements - you too can customise DIVA right from the start. In addition to on-premises operation, DiVA has also been available as a cloud-based version with Microsoft Azure since 2015.

However, DiVA does more than just optimise processes: the software also improves customer loyalty, giving you a decisive competitive advantage: your customers expect to receive the same service on all channels such as online shops, mobile, marketplaces, catalogues and in-store. If you make this possible, the customer feels that they are in good hands with you and is more likely to make a purchase. The customer loyalty factor is particularly important for your success in times of price search engines, shopping portals and a high willingness to switch providers.

Further advantages of DiVA:

• DiVA has been specially developed for e-commerce and omnichannel retailers.

• Automation and personalised customer communication go hand in hand, enabling target group-specific and efficient marketing campaigns.

• Order management is already integrated as an OMS system.

• Maximum automation in supplier management and warehouse management.

• DiVA also offers a back office module and an integrated checkout solution. Click&Collect and other payment solutions are therefore very easy to implement.