Cloud ACD

Cloud ACD - Offer your customers the perfect call center service!

The Cloud ACD from telegra provides convincing customer support in your call center with ease. Be there for your customers, plain and simple - ensure less waiting time, prioritize especially good customers and offer better accessibility.

Communication technology is always good when it's really just a means to an end and almost unnoticed. Cloud ACD software keeps the focus on the people communicating with each other.

You too can benefit from a decentralized system that scales freely, is always up to date and that you can control at the click of a mouse. Design your processes effectively and easily integrate home office employees, for example.

Advantages for your customers:

• optimal support
• less waiting time
• reach the right contact person
• callback option

Some of the benefits for your employees:

• Location-independent working (e.g. home office option)
• Own skill groups
• Quality monitoring
• Direct control of calls
• Agent control in real time
• Overview of all important key figures in real time and historically
• Extensive real-time statistics for the agent
• Integrated softphone - no phones necessary

The Cloud ACD works with any telephone system and integrates flexibly into your existing infrastructure.

The tool for your team leaders is the ACD Webcommand, which, among other things, enables the

• direct control of agents via drag & drop,
• multilingual accounts,
• extensive team leader functions: Listening, call recording, chat,
• meaningful real-time statistics across the entire call center,
• individual definition of alarms and status displays
• and much more.

The features of the software include:

• Voice menus
• Skill groups
• Call routing
• Rights management
• Interfaces (e.g. Salesforce, API)
• Queues
• Statistics
• Call distribution in the cloud
• Connection with the agent
• and much more