Software > Services > Repair Shop > SERVICEPORTAL (MR.KNOW)
The solution for service companies, in-house service providers and site services

SERVICEPORTAL (MR.KNOW)

The solution for service companies, in-house service providers and site services

Version:  10.1

 
 
 
 
 
 
 
 
Demo version

MR.KNOW - SERVICEPORTAL

The service portal for service services

Overview:

  • End-to-end self-service portals
  • Customized workflows with BPMN 2.0 models
  • Service tree and service catalog
  • Easy maintenance of services
  • Digital wizards for processing
  • Automated service processes
  • Form replacements
  • Task lists and personal area
  • Individual interfaces per service or department
  • Reports, dashboards and process paths
  • Service portal with BPM software
  • Can be combined with other process templates

MR.KNOW - BPM is a modular system. There are no-coding, low-coding and professional environments. This allows professional sites to quickly get started with process automation. With artificial intelligence for solution suggestions, our solution examples (MR.KNOW - SOLUTIONS), digital assistants (MR.KNOW - ASSISTANT) or the PROCESS-BOARD a start into process management succeeds without problems. The system also supports complex solutions up to extensive process portals. Thanks to low-coding, interfaces and evaluations for processes can be generated easily, and with the integrated BPM middleware, existing systems can be integrated without programming.

Each environment can not only be adapted to the design of your company but can also be extended by numerous processes for the project manager, e.g. risk management, order planning, project invoicing, performance records, ticketing, contract management as well as individual dashboards.

Interfaces:

BPMN 2.0
LDAP
RestAPI
SAP
Web services REST/SOAP
XML

Target groups:

The MR.KNOW - INSURANCE ASSISTANT is aimed at insurance companies.

References:

Numerous well-known references can be found on our website or are available on request.

Contact:
Send message
Links & Downloads:
Information
request URL
Request online demonstration
request meeting
Success story
request URL
Software exposé
request URL

Functions (excerpt) of SERVICEPORTAL (MR.KNOW):

"on the fly" changes
2D representation
3D representation
Additional database fields
AI-assisted development
Alerts
API interfaces
Application Integration
Application management
Application server
Appointment monitoring
Archiving
ARIS
Assembly processing
Asset management
Asset management
Audit management
Authorization management
Barcode, RFID
Bill of material items
BPMN 2.0
BPMN 2.0 interface
BPMN 2.0 workflows
Business function diagrams
Business process modeling
Business process simulation
Calculation
Campaign management
Campaign Visualization
Categorization
Challenges
Change management
Class diagrams
Classification standards
Classification, assortments
Code analysis
Code completion
Code hiding
Code Review
Collaboration
Collaboration management
Collaborative Engineering
Collective invoices
Comment function
Community Management
Compatibility
Compliance management
Configuration management
Configuration Management Database (CMDB)
Contact persons
Contract approval workflow
Contract management
Control flow diagrams
Controlling functions
Cost management
CRM
Customer history
Customer portal
Customer service history
Customer-specific prices and article texts
Customizing
Dashboards
Data analysis
Data and structures
Data check
Data extraction
Data flow diagrams
Data formats
Data management
Data management
Data Mapping
Data merging
Data modeling
Data operations
Data protection management
Data visualization
Database
Database fields
Database interfaces
Database types
Debugging
Delivery proposals
Deployment
Desktop sharing
Diagram Editor
Diagrams
Dialog Design
Digitization
Discussion forums
Division management or category management
DMS
Document number
Document overviews
Document workflow
E-mail alerts
E-Mail dispatch
E-mail notification
Entity Life History
Entity Relationship Modeling
Escalation management
EU business transactions
Event Management
Events and control tasks
Excel import
Export functions
File bundling
Financial accounting interface
flowchart / flow diagram
Foreign currencies
Form Designer
Form management
Framework Agreements
Function flow diagram
Function tree
Gantt charts
HelpDesk
History creation
Host Implementation
Host support
Import functions
Import of process data
Improvements
Incoming mail processing
Individual additional fields
Individual data fields
Inspection management
Integrate organizational structure
Integration Management
Interfaces to operational data
Internal communication
Inventory check
Invoices
Invoices in PDF format
Invoicing
IT Capacity Management
Kanban Board
Key & Lock Management
Key figure simulations
Key figures and key figure systems
Keywording
Knowledge management
Libraries
Logging
Maintenance
Maintenance
Measured value display
Measures management
Meeting requests
Memory monitoring
Message system
Message-Oriented
Middleware (MOM)
Migration of tasks
Milestones
Mobile data collection
Model resource displays
Modeling environment
Modeling workflow
Monitoring functions
Monitoring of workflows
Multi-user capability
Multilingualism
Multiple locations, branches, sales areas
Multitenancy
Notes
Notification system
Object Modeling Technique
operational administrative data
Order acceptance and order booking
order creation
Order data
Order distribution and tracking
Order grouping
Order management
Order management
Order processing
Order processing
Order status
Order status
Order status tracking
Order times
Order tracking
Organize & Arrange
Out of office assistant
Outlook integration
Participant groups
Personnel management
Portfolio management
Process analysis
Process and QM portal
Process automation
Process capability indices
Process control
Process control
Process cost accounting
Process data tracking
Process descriptions
Process Designer
Process documentation
Process hierarchies
Process intelligence
Process interface
Process management
Process maps
Process modeling
Process monitoring
Process object model
Process optimization
Process reporting
Process templates
Process tracking
Process visualization
Process visualization
Processing status
Procurement workflow
Project budgeting
Project controlling
Project cost centers
Project costing
Project data acquisition
Project evaluations
Project ID
Project Management
Project planning
Project statistics
Project templates
Project time recording
Project timing
Project workflow
Project-related vacation planning
Prototyping
Push messages
Quality management
quotation management
Real estate management
Receipt management
Refactoring
Remote development
Repair order
Report management
Resource Management
Resubmission of documents
Resubmissions
Rights management
Risk management
Role Management
Sales call planning
SAP interface
Scalability
Scheduled workflows
Scheduling
Screen sharing
Search
Security Management
Segmentation
Serial number management
Service orders
Site manager
SLA contract management
Statistics
Status changes
Status displays
Status monitoring
Status Reporting
Structural changes
Structured Analysis (SA)
Structured Design (SD)
Sub-process analysis
Subcontractor Management
Supplement management
Supplier assortments
Supplier management
Swimlanes
Synchronization functions
Syntax highlighting
System context diagrams
System Representation with Tree Structure
Target diagrams
Task management
Team websites
Teams
Technician management
Template management
Test management
Ticket processing
Ticket system
Time recording
Traffic light system
Transaction processing
Travel expense report
UML diagrams
Unified Modeling Language (UML)
User management
User views
User-defined database fields
Version control
Version management
Versioning
Versioning of processes
Work order management
Work order planning
Workflow Designer
Workflow management
Workflow optimization
Workflow status
Working time monitoring

Prices

from 10.00
EUR
plus 19% VAT
monthly
USE - User Account
from 0.15
EUR
plus 19% VAT
monthly
USE - per operation
from 24,900.00
EUR
plus 19% VAT
once
PURCHASE - smart process
from 175,000.00
EUR
plus 19% VAT
once
PURCHASE - premium

Get to know the software better! Request a video appointment for a personal presentation!

Technical specifications:

Web-based:
yes
SaaS, Cloud:
yes
Multi-user (network-compatible):
yes
Multi-client compatible:
yes
Maintenance:
for a fee
Customizing:
possible for a fee
First installation (year):
1999
Manufacturer based in:
Germany
Training:
for a fee
Hotline:
for a fee
Installation support:
included in price
Documentation:
Manual, Demo version, Technical documentation
Dialogue language(s):
German, English
System requirements:
Compatible operating systems (runs with):
Win 11
Win 10
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Old Compatible Operating Systems:
Win 8
Win 7
Win Vista
Win XP
Win 9x/ME
OS/2
Blackberry
Win Phone / Mobile
Data storage medium:
DVD
CD-ROM
Download
Flash memory
Other requirements for soft- and hardware:
Tomcat 5.5 or higher, JDK 1.6, database (Oracle, DB/2, MS SQLServer, MySQL, PostgreSQL), min. processor Intel Pentium 4.2 GHz or AMD Atholon 64 3000+