FLINTEC IT - Automatic telephone reception with telephone exchange

The first point of contact in a company is usually the central reception. This coordinates a whole range of different tasks. Flintec InformationsTechnologien GmbH develops various software for a wide range of telephone services. These include automatic voice-controlled telephone reception with call transfer. Take the pressure off your reception desk with the solution presented here and ensure that your company is available around the clock. Even in the age of e-mails and chats, the telephone is one of the most frequently used ways of making initial contact or quickly contacting the company.

The telephony solution is to a certain extent a virtual switchboard that is designed to be industry-neutral. The solution is based on the Flintec speech dialog system. Callers can be easily connected to the right contact person in the company via the software's natural voice dialog. The voice dialog is freely selectable and customizable. For example, it can include a greeting, the company name and the contact person. The transfer can be personalized or factual.

Functions of the telephony solution from Flintec:

• Telephone service offering: Telephone reception and telephone transfer
• Selectable dialog: greeting, company name, contact person, etc
• Call forwarding
• Natural voice dialog
• Speech understanding and speech synthesis
• Voice mail
• Restrictions (black and white lists)
• Compatible with PBX systems

Advantages of the Flintec solution:

• Relief of the reception desk
• 24/7 availability
• Fast and efficient call routing
• Time and cost savings