Software > Business Management > Order Management > ORDER ASSISTANT (MR.KNOW)
Efficient and transparent order processing

ORDER ASSISTANT (MR.KNOW)

Efficient and transparent order processing

Version:  10.1

 
 
 
 
 
 
 
 
Demo version

MR.KNOW - ORDER ASSISTANT

The ORDER ASSISTANT (order processing) offers order processing with order overviews, quotation templates and forecast planning. In addition, releases can be defined and complaint management can be set up. Order processing enables transparency in sales (follow-up on quotations, etc.). Extensive evaluation and analysis options are available. The ORDER ASSISTANT was created on the basis of the notation BPMN 2.0 and can thus also be flexibly adapted and documented. The assistant can be integrated into existing systems such as e.g. goods management, ERP, PIM, CRM, or DMS but also run as a web-based stand-alone. 

Overview

  • Process of fulfilling customer orders

  • Order processing with order overviews and quotation templates

  • All input channels e.g. web forms, stores, fax, telephone, payment systems

  • Workflows and releases can be defined on a model basis

  • Contact search and storage of service locations

  • Different billing and delivery addresses possible

  • Storage of payment agreements, expense rates, discounts and binding periods

  • Free order types

  • Order compositions (picking)

  • Position splitting, set formation and free article deposit

  • Supervisor information, partner deposit and commission information

  • Project folders and quotation versioning

  • Approval workflows, incl. escalations and substitute regulations

  • Digital assistants for queries, new offer versions or after-sales service

  • Forecast planning

  • Freely definable responsibilities for quotation levels and responsibilities

  • Forecast planning with quotation generation

  • Guided order entry incl. order confirmation

  • Automated notifications for other departments, e.g. for delivery of goods or invoicing

  • Transparency at any time incl. color process visualization

  • Order comparison with quotations

  • Sales planning, which can also be synchronized with CRM

  • Transfer of won orders into the forecast

  • Display of the entire order progress and payment defaults

  • Linking orders with invoices, contracts or credit notes

  • Automated control of incoming payments

  • Reconciliation and documentation of stock movements

  • Complete transaction overviews and process transparency

  • Open item lists, including dunning

  • Extensive evaluation and analysis options

  • Integration into existing IT systems possible, e.g. PIM, goods management, ERP, CRM, DMS or as web-based stand-alone solution

  • Schufa interface for credit checks, flexible delivery modalities and price conditions

  • Audit-proof archiving possible

  • Simple extensions e.g. complaint management, time recording and returns processes

Numerous interfaces are available for the wizard, such as Oracle, SAP, IBM, DATEV, MS Dynamics Nav, many ERP, CRM and DMS.

This software is intended for companies that are not looking for a standard solution for order processing, but a solution tailored to the specific requirements of the company.

Let us advise you!

Interfaces:

APplus
Middleware
PIM
SAP
Other ERP systems
Web services REST/SOAP

Target groups:

The ORDER ASSISTANT is industry-neutral

References:

Meaningful references can be requested.

Contact:
Send message
Links & Downloads:
Information
request URL
Request online demonstration
request meeting
Success story
request URL
Software exposé
request URL

Functions (excerpt) of ORDER ASSISTANT (MR.KNOW):

"on the fly" changes
2D representation
3D representation
ABO invoices
Accounting functions
Additional database fields
AI-assisted development
API interfaces
Application Integration
Application management
Application server
Appointment monitoring
Archiving
ARIS
Article management
Article, customer and invoice numbers
Audit management
Authorization management
BPMN 2.0
BPMN 2.0 interface
BPMN 2.0 workflows
Business function diagrams
Business process modeling
Business process simulation
Calendar and appointment management
Campaign management
Campaign Visualization
Categorization
Challenges
Change management
Change orders
Class diagrams
Classification standards
Classification, assortments
Cloud
Code analysis
Code completion
Code hiding
Code Review
Collaboration
Collaboration management
Collaborative Engineering
Collective invoices
Comment function
Community Management
Compatibility
Compliance management
Configuration Management Database (CMDB)
Contact persons
Contract approval workflow
Control flow diagrams
Controlling functions
Cost management
Create invoices directly
CRM
Customer data
Customer display
Customer distribution
Customer history
Customer management
Customer portal
Customizing
Dashboards
Data analysis
Data and structures
Data check
Data extraction
Data flow diagrams
Data formats
Data management
Data management
Data Mapping
Data merging
Data modeling
Data operations
Data protection management
Data visualization
Database
Database fields
Database interfaces
Database types
Debugging
Delivery bills
Delivery note creation
Deployment
Deposit accounting
Desktop sharing
Diagram Editor
Diagrams
Dialog Design
Digitization
Discussion forums
Division management or category management
DMS
Document separation
Document workflow
e-commerce
E-mail alerts
E-Mail dispatch
E-mail management
E-mail notification
Entity Life History
Entity Relationship Modeling
Escalation management
Event Management
Events and control tasks
Excel import
Export functions
Fee options
File bundling
flowchart / flow diagram
Form Designer
Function flow diagram
Function tree
Gantt charts
Host Implementation
Host support
Import functions
Import of process data
Improvements
Individual additional fields
Individual data fields
Integrate organizational structure
Integration Management
Internal communication
Invoices
Invoicing
Invoicing
Kanban Board
Key figure simulations
Key figures and key figure systems
Knowledge management
Libraries
Logging
Machine Condition Monitoring
Measured value display
Measures management
Meeting requests
Memory monitoring
Message system
Message-Oriented
Middleware (MOM)
Migration of tasks
Milestones
Minimum order quantity
Mobile data collection
Model resource displays
Modeling environment
Modeling workflow
Monitoring functions
Monitoring of workflows
Multi-user capability
Multilingualism
Multitenancy
Notification system
Object Modeling Technique
Online ordering
operational administrative data
Order confirmation
order creation
Order data
Order management
Order management
Order processing
Order times
Organize & Arrange
Out of office assistant
Outlook integration
Participant groups
Photo documentation
Process analysis
Process and QM portal
Process automation
Process capability indices
Process control
Process control
Process cost accounting
Process data tracking
Process descriptions
Process Designer
Process documentation
Process hierarchies
Process intelligence
Process interface
Process management
Process maps
Process modeling
Process monitoring
Process object model
Process optimization
Process reporting
Process templates
Process tracking
Process visualization
Process visualization
Processing status
Procurement workflow
Project budgeting
Project controlling
Project cost centers
Project costing
Project data acquisition
Project evaluations
Project ID
Project Management
Project planning
Project statistics
Project templates
Project time recording
Project timing
Project workflow
Project-related vacation planning
Prototyping
Push messages
Quality management
Refactoring
Remote development
Report management
Resource Management
Resubmissions
Rights management
Risk management
Role Management
Route planning
Sales call planning
SAP interface
Scalability
Scheduled workflows
Scheduling
Screen sharing
Search
Segmentation
Site manager
Statistics
Status changes
Status Reporting
Structural changes
Structured Analysis (SA)
Structured Design (SD)
Sub-process analysis
Subscriptions
Swimlanes
Synchronization functions
Syntax highlighting
System context diagrams
System Representation with Tree Structure
Target diagrams
Task management
Team websites
Teams
Test management
Ticket processing
Ticket system
Traffic light system
Transaction processing
Travel expense report
UML diagrams
Unified Modeling Language (UML)
User management
User views
VAT rate
Version control
Version management
Versioning
Versioning of processes
Workflow Designer
Workflow management
Workflow optimization
Workflow status

Prices

from 60.00
EUR
plus 19% VAT
per client
USE - Named Account
from 0.15
EUR
plus 19% VAT
monthly
USE - per operation
from 39,900.00
EUR
plus 19% VAT
once
PURCHASE - smart process
from 175,000.00
EUR
plus 19% VAT
once
PURCHASE - premium

Get to know the software better! Request a video appointment for a personal presentation!

Technical specifications:

Web-based:
yes
SaaS, Cloud:
yes
Multi-user (network-compatible):
yes
Multi-client compatible:
yes
Maintenance:
for a fee
Customizing:
possible for a fee
First installation (year):
1999
Manufacturer based in:
Germany
Training:
for a fee
Hotline:
for a fee
Installation support:
included in price
Documentation:
Manual, Demo version, Technical documentation
Dialogue language(s):
German, English
System requirements:
Compatible operating systems (runs with):
Win 11
Win 10
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Old Compatible Operating Systems:
Win 8
Win 7
Win Vista
Win XP
Win 9x/ME
OS/2
Blackberry
Win Phone / Mobile
Data storage medium:
DVD
CD-ROM
Download
Flash memory
Other requirements for soft- and hardware:
Tomcat ab 5.5, JDK 1.6, Datenbank (Oracle, DB/2, MS SQLServer, MySQL, PostgreSQL), mind. Prozessor Intel Pentium 4.2 GHz oder AMD Atholon 64 3000+

ORDER ASSISTANT (MR.KNOW) is listed in the following categories