Does your customer management, including support and service, aim to provide customers with courteous support that meets their individual needs? But sometimes important information for subsequent tasks gets lost or the e-mail inbox overlaps with a telephone call? Then authensis ACHAT is the solution for you and your company. The software suite for omnichannel communication developed by authensis AG connects the communication channels available to you. This offers you the advantage of optimizing the entire communication management in your company. In particular, banks, financial service providers, insurance companies, service call centers, market research institutes, companies in the information industry as well as public security and public authorities benefit from this complete solution.
In particular, companies that use different communication channels can break new ground with authensis ACHAT. This is because this software enables you to use all relevant channels such as chat, e-mail, telephone or social media platforms in parallel. The application is therefore a gain for your existing communication and customer management, both online and offline, and treats all processes equally.
Are you interested in the “authensis ACHAT” solution? Then contact us - we will be happy to advise you.
Companies of all sizes in which communication (especially via many channels) is a high priority.