We are an industrial company in the transportation sector. We are looking for a call center software for our office team (approx. 12 people).
The focus here should be the adjustable routing of incoming calls from our customers to the appropriate employee. We use a Siemens HiPath 3500 V8 telephone system.
| Quantity | |
|---|---|
| Researched solutions | 20 |
| Selected potentially relevant solutions (of which published) | 14 (1) |
| Sent e-mails (questions, queries) and telephone calls | 41 |
| E-mails received from vendors | 11 |
| Direct responses to the IT project | 0 |
| Responses classified as relevant | 39 |
The IT project has already been closed.
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