What is meant by Warranty management?
The term "warranty management" refers to the systematic administration and tracking of warranty claims that arise in connection with the delivery of products or services. It includes processes for handling claims, monitoring deadlines, communication with customers and suppliers, and tracking of replacement deliveries, repairs, or refunds. The goal of warranty management is to ensure that the contractually agreed warranty conditions are met and any defects are promptly addressed.
Typical software functions in the area of "warranty management":
- Contract Management: Management of warranty agreements and their durations.
- Claims Management: Recording, processing, and tracking of customer claims.
- Automatic Deadline Monitoring: Monitoring of warranty periods with automatic notifications upon expiration.
- Defect Logging: Documentation and management of defects and their causes, as well as corrective actions.
- Reminder and Notification Systems: Automated notifications to customers and internal departments regarding claim status.
- Reporting: Generating reports on the status of warranty claims and their handling.
- Linkage with Quality Management Systems: Integration of warranty data into quality management for continuous improvement.
- Document Management: Management and archiving of all relevant documents related to warranty claims.
- Cost Tracking: Tracking the costs associated with handling warranty claims.
