What is meant by telephone system?
A "telephone system" is a system for managing telephone calls in businesses or organizations. It includes hardware and software that enable making, receiving, forwarding, and managing calls. Telephone systems can be either physical devices on-site or virtual systems in the cloud.
Typical functions of software in the "telephone system" field include:
- Call Management: Answering, forwarding, and managing incoming and outgoing calls.
- Call Forwarding: Redirecting calls to internal or external numbers, groups, or departments.
- Voicemail: Recording and managing voice messages for unreachable employees or after business hours.
- Call Recording: Recording calls for training purposes, quality assurance, or legal requirements.
- Conference Calling: Setting up conference calls with multiple participants for meetings or team discussions.
- Internal Communication: Instant messaging, chat, or internal calls between employees within the company.
- Call Statistics and Reports: Capturing and analyzing call data such as call volume, duration, and wait times.
- Caller Identification: Displaying call information such as number, name, or associated customer records.
- Integration with Other Systems: Integration with CRM systems, helpdesk software, or other business applications for seamless data transfer and utilization.
- Automated Call Control: Setting up automated menus, call forwarding, or schedules for specific call flows.
