The term "Documentation of System Changes and System Outages" refers to the systematic recording and logging of modifications to IT systems as well as disruptions or failures of these systems. This documentation is crucial for IT management as it creates transparency, ensures traceability, and aids in troubleshooting and continuous improvement of the IT infrastructure.
• Change logging: Automatic recording of system changes, including timestamp, person performing the change, and type of change.
• Incident tracking: Tracking and documenting system failures or disruptions from reporting to resolution.
• Version control: Management of different versions of system configurations and software.
• Notification system: Automatic notification of relevant stakeholders for critical changes or outages.
• Reporting: Generation of reports on system changes and outages for audits and analyses.
• Recovery planning: Documentation of recovery processes in case of system failures.
• Software update: Documentation of an operating system update, including version, installation date, and any issues encountered.
• Hardware failure: Recording of a server outage with cause, impacts, and measures taken.
• Configuration change: Documentation of changes to firewall settings, including reason and approval.
• Security incident: Recording of a cyber attack with timeline, affected systems, and countermeasures.
• Network change: Logging the implementation of a new router, including IP configuration and impacts on the network.
• Planned maintenance: Documentation of a planned system shutdown for maintenance work, including duration and affected services.