SoftGuide > Functions / Modules Designation > Service requests

Service requests

What is meant by Service requests?

"Service requests" refer to inquiries or issues from customers or users regarding a product or service that require assistance, support, or solutions.

Typical features of software in the "service requests" area include:

  1. Request capture: The software allows customers or users to submit their requests through various channels such as email, phone, web forms, or social media and captures them centrally.

  2. Ticketing system: The software manages service requests in the form of tickets, with each issue assigned a unique ticket that can be tracked, prioritized, and processed.

  3. Automation: The software provides automation features for handling service requests, such as automatic assignment of tickets to specific agents, creation of automated responses, or escalation of complex requests.

  4. Ticket tracking and management: The software enables tracking the status and history of service requests, including notes, updates, and comments, to ensure effective handling.

  5. Reporting and analysis: The software provides reports and analyses on service requests to gain insights into trends, processing times, customer satisfaction, and other relevant metrics to improve service quality.

 

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The function / module Service requests belongs to:

field service management

Software solutions with function or module Service requests:

deLUXE-ERP
deLUXE-ERP
 
 
 
 
 
 
ERP | CRM | PIM | Merchandise Management | Business Intelligence - complete solution
technische Dokumentation und Instandhaltung
authensis ACHAT
authensis ACHAT
 
 
 
 
 
 
Smarte Software für exzellenten Kundendialog
audius:Energy for power engineering companies
Solution for sale, customer service, planning, installation of power generation products
MOS - Maintenance Organizer System
Organization of your maintenance
EcholoN Service Management Suite
EcholoN - holistic service management
TOPIX CRM
TOPIX CRM
 
 
 
 
 
 
The CRM for successful selling
audius:Software & Consulting for IT, software and consulting companies
Industry solution IT, software and consulting companies.
GS-Service
GS-Service
 
 
 
 
 
 
Software for adaptive and strategic maintenance solutions (IPS,mobile system)
SOG ERP, WMS und E-Shop
SOG ERP, WMS und E-Shop
Show all 39 programs with Service requests