SoftGuide > Functions / Modules Designation > Service orders

Service orders

What is meant by Service orders?

"Service orders" refer to requests or orders from customers or users for services, maintenance, or repairs. These orders may include various types of services such as installations, inspections, repairs, or technical support.

Typical features of software in the "service orders" area include:

  1. Order capture: The software allows customers or users to capture service requests or orders and provide all relevant information such as the type of service, desired dates, and contact details.

  2. Order assignment: The software automatically or manually assigns service orders to appropriate technicians or service personnel based on their skills, availabilities, and locations.

  3. Scheduling and dispatching: The software supports the planning and coordination of service visits by managing appointments, planning routes, and considering the availability of resources such as technicians, spare parts, or tools.

  4. Mobile support: The software provides mobile applications or features that allow technicians in the field to manage service orders, make status updates, record working hours, and generate reports.

  5. Communication and notifications: The software facilitates communication between customers, technicians, and service personnel through automatic notifications about appointment confirmations, changes, or delays.

  6. Order tracking and reporting: The software enables real-time tracking of the status of service orders and provides reports on execution times, customer satisfaction, and performance metrics.

 

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The function / module Service orders belongs to:

Order management

Repairs

Software solutions with function or module Service orders:

TOPIX ERP
TOPIX ERP
 
 
 
 
 
 
A powerful ERP with integrated CRM
Escape Plan
Escape Plan
 
 
 
 
 
 
Preparation of escape and rescue plans as well as fire department plans
SERVICEPORTAL (MR.KNOW)
The solution for service companies, in-house service providers and site services
MService
MService
 
 
 
 
 
 
All-In-One-Software
audius.CRM Mobile Service – Field Service Management
The comprehensive solution for technical field service based on Microsoft Dynamics 365
BCrent
BCrent
 
 
 
 
 
 
ERP solution for the rental of work platforms, construction machinery and containers
audius:CRM+ERP for production and trade
Industry solution combines CRM and ERP in one software
audius:Energy for power engineering companies
Solution for sale, customer service, planning, installation of power generation products
DIVA®
DIVA®
 
 
 
 
 
 
Maintenance software for your economic success
Show all 62 programs with Service orders