SoftGuide > Functions / Modules Designation > Service calls

Service calls

What is meant by Service calls?

"Service deployments" refers to scheduled assignments or appointments where service technicians or employees travel to customer locations to perform maintenance, repair, or installation services.

Typical features of software in the "service deployments" area could include:

  1. Appointment scheduling and management: The software enables efficient planning and organization of service deployments by allowing appointments to be assigned, modified, and coordinated.

  2. Deployment assignment: The software assigns service orders to the appropriate technicians or employees based on their skills, availability, and locations.

  3. Route optimization: The software automatically calculates optimal routes for service technicians to save time and costs and maximize efficiency.

  4. Customer and order management: The software enables the management of customer data as well as order details such as the type of service required, history, and priority.

  5. Communication and notifications: The software facilitates communication between service technicians, dispatchers, and customers through notifications about appointment changes, order details, and status updates.

  6. Deployment reports and documentation: The software allows service technicians to create reports on work performed, upload photos, and capture customer signatures.

  7. Integration with other systems: The software seamlessly integrates with other enterprise systems such as CRM, ERP, or accounting to keep data synchronized and optimize workflows.

  8. Analysis and reporting: The software provides analysis tools and reporting features to monitor performance metrics, identify bottlenecks, and continuously improve processes.

 

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The function / module Service calls belongs to:

Route planning

Repairs

Software solutions with function or module Service calls:

EasyTec
 
 
 
 
 
 
EasyTec Software GmbH offers business solutions and IT services at the highest level,
GEBRA-Suite
GEBRA-Suite
 
 
 
 
 
 
Customized business applications with flexible modules
TOM
TOM
 
 
 
 
 
 
Software for maintenance, servicing & facility management
DELECO® IMS - Software for maintenance
Maintenance planning and control software
EcholoN Service Management Suite
EcholoN - holistic service management
v.Soft
v.Soft
 
 
 
 
 
 
ERP software for retailers and service providers
IFS Cloud
IFS Cloud
 
 
 
 
 
 
Central platform providing industry-leading solutions for SM, ERP & EAM
XMaintain
 
 
 
 
 
 
The next generation of maintenance management
GFOS.Smart Manufacturing
Process optimization and cost reduction with modular MES software
audius.CRM Mobile Service – Field Service Management
The comprehensive solution for technical field service based on Microsoft Dynamics 365
Show all 35 programs with Service calls