"Sentiment Detection" refers to the ability of software to detect and evaluate the emotional tone or sentiment in texts or statements. This enables businesses to understand the mood, opinions, and feelings of customers or users regarding their products, services, or brands.
Typical functions of software in the field of sentiment detection may include:
Text analysis: The software analyzes texts such as customer reviews, comments on social media, product reviews, etc., to identify the sentiment contained therein.
Sentiment classification: The software classifies the detected sentiment into categories such as positive, negative, or neutral.
Contextual understanding: The software takes into account the context in which the text appears to improve the accuracy of sentiment detection. For example, it can recognize sarcasm or irony.