"Review management" refers to the process of managing and conducting assessments, evaluations, or appraisals of products, services, employees, projects, or other aspects of a company or organization. Assessment management typically involves planning, conducting, evaluating, and documenting assessment procedures to gain insights, support decisions, and drive improvements.
Typical functions of software in the field of review management include:
Creation of assessment forms: The software allows for the creation and customization of assessment forms for various purposes such as performance evaluations, customer satisfaction surveys, or product reviews.
Assessment execution: It supports the execution of assessments by providing digital forms that users can fill out or setting up assessment sessions and workflows.
Multi-criteria assessment: The software enables the assessment of objects or performances based on multiple criteria or assessment categories to allow for comprehensive evaluation.
Assessment analysis: It provides features for analyzing assessment results, including data aggregation, creation of graphics or charts, and identification of trends or patterns.
Feedback management: The software allows for the management of feedback or comments provided as part of assessments, including organizing, tracking, and responding to feedback.
Result reporting: It supports the creation of reports on assessment results, including summaries, detailed analyses, and recommendations for actions.
Scheduling and reminders: The software offers features for scheduling assessment cycles, setting deadlines, and sending reminders to participants to ensure assessments are conducted timely.