SoftGuide > Functions / Modules Designation > Response management
Response management

Response management

What is meant by Response management?

The term "response management" refers to all processes and functions that help organizations react quickly, consistently, and efficiently to external inquiries, incidents, or events. This includes both automated and manual responses to customer inquiries, technical failures, security incidents, complaints, or other triggers - across multiple communication channels. The goal is to reduce response times, improve the quality and consistency of replies, and allocate resources effectively.

Typical software functions in the area of "response management":

Examples of "response management":

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The function / module Response management belongs to:

IT security